SSL certificates at a glance

Let your visitors know, they can trust your website. SSL certificates enable a secure HTTPS connection between your website and your visitor’s browser.

Protect important data

ssl-explained-infographic-protection-vi

SSL (Secure Sockets Layer) encrypts and protects all data that your website exchanges with visitors – such as personal data, login data, credit card information and e-mail addresses. This means that third parties have no access to that data.

Build confidence

ssl-explained-infographic-trust-vi

Your visitors can easily recognize HTTPS connections and SSL encryption in their browser.
Using encryption helps your visitors gain confidence in your website.

SSL is a must not only for e-shops, but increasingly for regular websites, forums, social media websites and blogs as well.


Activate SSL for your website (included with all 1&1 packages)

SSL improves your Google ranking

ssl-explained-infographic-seo-vi-google-seo-int

SSL encryption is rated positively by Google and other search engines, resulting in a better position in the hit lists.

13976-SSL-badgeSSL is included in all 1&1 packages

1&1, working together with you, strives to make the Internet a safer place by including powerful SSL encryption with all products. This is why the 1&1 SSL certificate from Symantec, providing your website with the best possible protection, is now included in all 1&1 packages.

You can activate SSL for your Managed WordPress websites conveniently from the 1&1 App Center.

Setting up SSL

An SSL encryption requires an SSL certificate which you connect to a domain. Your website is then confirmed as being safe by a trusted organization.

SSL encryption explained
  • SSL certificates allow encryption of important, confidential data and are thus required for successful e-commerce and social websites.
  • Your visitors can easily recognize HTTPS connections and SSL encryption in their browser.
  • SSL encryption increases your website’s security and creates trust that can turn visitors into customers.
  • SSL encryption leads to a better position in the Google hit lists for your website.

That is why we recommend activating SSL encryption for your websites. It only takes a few minutes.

Select your SSL certificate

SSL certificate - Symantec1&1 SSL Starter: for blogs and personal websites.

  • Protection for a domain or subdomain
  • 1&1 SSL Starter is a domain validated (DV) SSL certificate.
  • DV SSL certificates are perfectly suited to protect projects such as a blog or personal website.

1&1 SSL Business: for company and corporate websites.

  • Protection for a domain or subdomain
  • Malware protection and vulnerability assessment
  • 1&1 SSL Business is an organisation validated SSL certificate. This means that the existence of the registered company is audited by the certification body. Organisation validated SSL certificates are used not only to protect your company or corporate website, but to also validate the domain owners identity.

Manage SSL certificates and activate HTTPS

You can manage and assign your SSL certificates to your domains in the 1&1 Control Panel by selecting SSL certificates from the left sidebar. Once you assign a certificate to a domain, it will be bound to that domain for the first 30 days. After that, you can always reassign the SSL to a different domain when needed.

In the next step, you must activate your website for HTTPS. The process depends on your application (WordPress, Joomla!, MyWebsite…) and the installation type (self-managed, standard installation via the 1&1 App Center and Managed). In most cases, HTTPS can be activated in a few simple steps – either directly via your website’s admin area or via the 1&1 Control Panel.

 

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Please rate this post :

89 thoughts on “SSL certificates at a glance

  1. Peter Merts says:

    If someone created a bookmark or link to my website prior to my installing SSL, will that bookmark still work after implementation of SSL?

    What other impacts might occur from installing SSL? What actions can I take to avoid or minimize impacts to my regular website visitors?

    1. 1and1help says:

      Hi Peter,

      The page will still work with only “http” but because Google changed their rules to rank you better if you are using https – you might want to force http to https via .htaccess. Additionally, there may be a small amount of customers who might have problems accessing your site because their (outdated) web browser might not support SNI (which we use for ssl certificate implementation on our servers). But as mentioned: There are only a few very old (> 5 years) browsers which are not compatible with this.

      Best,
      Michael, 1&1

  2. Jacki Keable says:

    I recently activated my SSL with you….now I am unable to log in via Wise FTP to access my web files to update them – any help please?
    ta

    1. 1and1help says:

      Hi Jacki,

      You have to the change the settings in Wise FTP to SFTP with port 22 (if Wise is not doing it automatically). The server/host name has also changed. You can find the new host name in your 1&1 Control Panel under the “secure ftp” section.

      Best,
      Michael, 1&1

  3. Mike says:

    Visitors are reporting SSL connection errors today when using Apple devices with Chrome reporting the following.

    Obsolete Connection Settings
    The connection to this site uses an obsolete protocol (TLS 1.0), an obsolete key exchange (RSA), and an obsolete cipher (AES_128_CBC with HMAC-SHA1).

    My cert has just renewed after 12 months – any help how to resolve?

    1. 1and1help says:

      Hi Mike,

      looks like you’re still using our old SSL certificate generation (even after renewal).

      To achieve a new TLS 1.2 /RSA-SHA256 certificate, you have to reissue your certificate:
      http://help.1and1.co.uk/ssl-certificates-c85276/administration-c85278/ssl-certificate-managed-by-1and1-c85280/reissue-an-ssl-certificate-managed-by-1and1-a793100.html

      After this free procedure, the warnings should be gone.

      Best regards,
      Michael, 1&1

  4. Hello
    I’ve Just set up the ssl that was included with the package I bought. I would like to know if will appear the green padlock on the bar.
    Thanks in advance.

    Enrique

    1. 1and1help says:

      Hi Enrique,

      to have that green padlock on the bar of your web browser, you have to run your whole website via “https”. Depending on the application you use to run your site, you have to configure this in your settings.

      Best regards,
      Michael, 1&1

  5. Philipp Sagan says:

    Hi guys! I’ve spent the whole day trying to figure out how to email a person through your website for assistance. If you only provide support by phone, let people in other contries know this before they buy anything from you. I am not gonna call you from Europe, it does not make much sense for me taking account the hosting prices.
    So, my problem is that:
    a) I cannot understand how to email support;
    b) when I am trying to activate SSL certificate (https://dssa.1and1.com/domains-ssa/domains/index#2,sslOrder), I get the “An error has occurred. Please try again later” message.
    Please respond.

  6. 1and1help says:

    Hi Philipp,

    please send us an e-mail to help@1and1.com and we will have a look into this subject.

    Thanks and best regards,
    Michael, 1&1

  7. Dave Riley says:

    Can you confirm that an included SSL Starter certificate is a wildcard one and would apply to any sub-domains I have created?
    If not then where are the prices for additional sub-domains, I couldn’t find them on your web site?

    1. 1and1help says:

      Sorry Dave,

      I can’t confirm it. ๐Ÿ˜‰ The SSL Starter is for one dedicated domain or subdomain and it’s “www.” equivalent.

      The wildcard certificate is called 1&1 SSL Starter Plus and can be ordered inside your Control Centre in the customer shop.

      Kind regards,
      Michael, 1&1

  8. J says:

    I have set up SSL starter already, but I haven’t seen the secure connection on the address bar. So what’s happening?

    1. 1and1help says:

      Hi,

      the SSL certificate itself does nothing. But: If you open your url with “https” instead of “http”, you will get the “secure” in the address bar. To force your website loading by default with “https”, you have to configure it that way. You can find more informations and manuals here: http://help.1and1.com/ssl-certificates-c85183/troubleshooting-c85186/fix-the-mixed-content-warning-on-ssl-secured-websites-a792835.html

      Best regards,
      Michael, 1&1

  9. Jeff Mizener says:

    When I go into the https://my.1and1.com/AllMyApplications page to see about setting up SSL for at least administration, I do not see the “Activate SSL” button as promised in the help guide http://help.1and1.com/hosting-c37630/website-building-tools-c85146/wordpress-c85192/activating-ssl-for-a-managed-wordpress-website-a792747.html
    Am I doing something wrong? Thanks.

    1. 1and1help says:

      Hi Jeff,

      you are using an old “Safe Mode” installation. I’m sorry, but with this method you can’t use SSL for your WordPress at all.

      The only option in this case is switching from Safe Mode into “Standard” mode: http://help.1and1.com/hosting-c37630/website-building-tools-c85146/wordpress-c85192/switch-managed-wordpress-to-standard-mode-a792802.html Afterwards you can switch your domain from http to https in a manually way and use it: https://make.wordpress.org/support/user-manual/web-publishing/https-for-wordpress/

      The automatic SSL option can only be used for orginally as “Managed” installed applications.

      Best regards,
      Michael, 1&1

  10. hi

    Can you guys comment on the following please? What effect will it have if I use Symantec’s SSL’s now or plan to in the future?

    https://arstechnica.com/security/2017/03/google-takes-symantec-to-the-woodshed-for-mis-issuing-30000-https-certs/

    Thanks,

    Pete

    1. 1and1help says:

      Hi Peter,

      from todays point of view, the worst thing that might happen is that we might have to revoke old and activate new certificates in the future. For now, we have no informations that this or something else will happen.

      We are in close contact with Symantec and if anything will change, we will inform all our customers about it. But for now, it doesn’t look like that. ๐Ÿ™‚

      Best regards,
      Michael, 1&1

  11. Cherry Jeffs says:

    I would like to dis-activate the Starter SSL certificate because I didn’t realise it wouldn’t work with my subdomains and I want to use a different SSL provider. How can I do this?

    1. 1and1help says:

      HI Cherry Jeffs,

      in 1&1 webhosting packages you can only use our SSL products.

      To use your Starter SSL free certificate for a subdomain (which is not the www. subdomain), you can change it to this specific subdomain.

      Alternatively, you can order our optional SSL product โ€œ1&1 SSL Starter Plusโ€ from your customer shop. With this certificate the main domain plus all of its subdomains are automatically secured via โ€œhttpsโ€.

      Thanks,
      Michael, 1&1

      1. Cherry Jeffs says:

        Thanks for getting back to me Michael. How would I change the certificate to my subdomain from my main domain?

        1. Cherry Jeffs says:

          (My website is hosted on Weebly and redirected from 1&1.)

          1. 1and1help says:

            If you are using the Weebly nameservers for your domain right now, you would have to change it back to the default 1&1 nameservers. This is necessary for our certificate validation.

            As soon as the 1&1 nameservers are active again, you can re-assign the certificate to your subdomain: http://help.1and1.com/ssl-certificates-c85183/administration-c85185/ssl-certificate-managed-by-1and1-c85187/reassign-an-ssl-certificate-to-another-domain-a792657.html

            (or for Spain: http://ayuda.1and1.es/certificados-ssl-c84751/gestion-c85227/asignar-certificado-ssl-a-otro-dominio-a792904.html)

            Best regards,
            Michael, 1&1

  12. Cherry Jeffs says:

    Great. Thank you for your help Michael ๐Ÿ™‚

  13. Pat Drummond says:

    Do you support letsencrypt.org certificates for HTTPS for hosted sites? If not, why not? If you do, how do I set it up?

    1. 1and1help says:

      Hi Pat,

      for Webhosting packages, we are not supporting “Let’s encrypt”. There is also no work around to install it yourself.

      Why? We are completely concentrating on our own SSL portfolio, which you find here: https://www.1and1.com/ssl-certificates

      Best regards,
      Michael, 1&1

  14. ayodeji says:

    i want install ssl on my website but i can’t get it

    1. 1and1help says:

      Hi,

      I can see that you haven’t activated your free SSL certificate yet. Here’s how you get started: http://help.1and1.com/ssl-certificates-c85183/administration-c85185/ssl-certificate-managed-by-1and1-c85187/set-up-an-ssl-certificate-for-hosting-packages-a600659.html

      Best regards,
      Michael, 1&1

  15. Dice says:

    I have installed the ssl certificate but the green bar is only showing on my admin panel, not in the front end of my site

    1. 1and1help says:

      Hi Dice,

      looks like you were successful in enabling https for your complete website in the mean time.

      Best wishes,
      Michael, 1&1

  16. compre un paquete con SSL, y no aparece https:// . como puedo activar?

    1. 1and1help says:

      Sorry, we can’t offer support in spanish on this website.

      If I translated it right, you want to let your website work with https after activating your SSL certificate.

      Here you should find useful informations about this topic: http://ayuda.1and1.mx/certificados-ssl-c85263/administracion-c85265/certificado-ssl-administrado-por-1y1-c85267

      Best regards,
      Michael, 1&1

  17. Azeem Amin says:

    I have activated the SSL certificate on my website but it is not appearing in the browser.Just activated it.

    1. 1and1help says:

      Hi,

      you would have to change your site url to the domain with “https://” in WordPress. For more informations how to do this, please read here: https://codex.wordpress.org/Changing_The_Site_URL

      Best,
      Michael, 1&1

  18. I have multiple sites through 1and1. I see that I get one free SSL certificate. How much will additional certificates cost?

    1. 1and1help says:

      Hi,

      here you find more informations about the costs of additional certificates:

      https://www.1and1.com/ssl-certificate

      Best,
      Michael, 1&1

  19. Another question: Are the certificates transferable? If I set one up on Blog A, and then later decide to close that blog, can I move the certificate to Blog B?

    1. 1and1help says:

      Yes, you can change the domain for an existing certificate later. It’s not set to only that single domain forever. ๐Ÿ™‚

      Best,
      Michael, 1&1

  20. Adrian says:

    I canยดt change http to https in Search Console.
    why doesn’t anything work ?

    1. 1and1help says:

      Hi Adrian,

      you mean Google Search Console?

      Whats happening exactly? What does Google say about it?

      Best regards,
      Michael, 1&1

  21. Fred says:

    SSL is easy enough to add to a site as it is, and yet 1&1 somehow manages to make it even easier. Nice job guys ๐Ÿ™‚

  22. Eatspromo says:

    Is Their any Extra Charge with Free SSL. I Purchased Hosting and got free SSL

    1. 1and1help says:

      Hi,

      As long as you are only using the 1 included certificate, there is no extra fee. But of course you can buy additional certificates for other domains if you like. The costs for them will be displayed before the order.

      Best regards,
      Michael, 1&1

      1. David says:

        Hi Michael,
        Is it free for non-US users?
        I ask because I live outside US.

        1. 1and1help says:

          Hi David,

          don’t worry, we have this offer in every country we serve ๐Ÿ™‚
          One SSL Cert is free in a web hosting contract.

          Thanks
          Martin, 1&1

  23. Alan Lewis says:

    Hi,

    I want to activate my SSL certificate……will this automatically follow when I switch domains away from the websitehome.co.uk address?

    Alan

  24. 1and1help says:

    Hi Alan,
    if you purchase a domain and add the free SSL cert. to it, then link this domain to your WordPress project, you will be able to enable SSL ๐Ÿ™‚

    Thanks
    Martin, 1&1

  25. M SHani says:

    Is Their any Extra Charge with Free SSL.

    1. 1and1help says:

      Hi,

      you have 1 free domain validated SSL certificate for one domain (with and without www.) or subdomain in each contract.

      If you need more certificates for additional domains or you need a organization or extended validation certificate, you can order it with additional costs within your hosting contract.

      Best regards,
      Michael, 1&1

  26. Fred Wied says:

    I love the article. No BS scare tactic here….look at the chrome browser when you get to a non-ssl site! Look close at what the alert says. Customers will run from a non secure site not to mention the obvious dangers. And YES it’s true that Google Loves SSL, proof: a user searches for a plumber, 8 choices come up, 5 secure 3 not secure, who do you think Google picks? Fact! you need SSL moving forward. Great article,
    Thanks

  27. pascal says:

    Hi,
    I have a cloud server 1&1, and a SSL Starter certificate managed by me. I tried without success to install it in my subdomain. doudou.mydomain.com.
    When I install it, I don’t be able to get https. Can we able to use it for subdomain? can we also able to use SSL Starter Plus for CLOUD server of 1&1.
    Thanks

    1. 1and1help says:

      Hi pascal,

      SSL Starter only contains the certification for 1 main domain (with and without “www.”) or 1 subdomain.

      If you want to use it for your subdomain, you have to activate it like this from scratch in your 1&1 Control Panel. In this case it’s only usable for the subdomain, not for the main domain.

      If you already activated an unmanaged certificate for the main domain, please contact our support, so that they can cancel it for you – and afterwards you can order it again for the subdomain.

      If you want to have a Wildcard SSL certificate for the domain and all of its subdomains, you can order it via Customer Shop in your Control Panel.

      Best regards,
      Michael, 1&1

      1. pascal says:

        I have the same problem:
        I buy a new one in my cloud server 1&1, and a SSL GeoTrust QuickSSL Premium certificate from 1&1
        Valid until:01/24/2019 Authentication Method:DNS-based domain validation
        Certification Authority:GeoTrust – powered by Symantec
        Status:Ready
        I configure it in my CLOUD SERVER of 1and1 (with .PFX File).
        When I am inside the server, in the browser and type: https: mysubdomain.domain.com everything is fine!!!
        But when I am outside of server, when I type: https: mysubdomain.domain.com it cannot reach it!!!
        What is the problem

        1. 1and1help says:

          Hi Pascal,

          we have to look at this case in detail. If you are customer of 1and1.fr, please reach out to us via e-mail at assitance@1and1.fr. If you are a customer of 1and.com, please contact us via help@1and1.com.

          Thanks,
          Michael, 1&1

  28. pascal says:

    Thanks Michael, I am very faithful to 1and1, hoping you’ll handle my problem

  29. David says:

    We have managed WordPress with 1and1.co.uk. Having assigned our domain to the site I enabled SSL by clicking the button in the WordPress section of the 1&1 App Centre.

    After clicking through the confirmation steps the process seemed to be pending for quite some time back in the App Centre, then eventually failed reporting “AN ERROR HAS OCCURRED” and “Sorry, SSL could not be activated. Please visit the 1&1 Domain Centre to manage your SSL certificates.”

    If I go to the Domain Centre I can see that our certificate has been set up correctly is active. I’m also able to access our site by explicitly inserting https:// into the browser address bar and I can see that our new cerificate is being used. The problems I am left with are:

    The WordPress SSL error messages persist in the App Centre, even after I reload it and log out/in again.

    The URL of our site has not been updated to https:// so unsecured access remains the default for users unless they specifically type the https:// prefix themselves.

    Posting here as I may not be the only one, and in the hope of a resolution. Thanks.

    1. 1and1help says:

      Hi David,

      I am very sorry that you had a bad experience with our services!

      When I look at your App Center and your application in the browser today – it seems like the errors are gone forever. ๐Ÿ™‚

      Everything good for you as well?

      Thanks and best regards,
      Michael, 1&1

  30. vince says:

    Hi David

    I hope you can help, I am getting errors whilst using Worldpay on my website, the Worldpay techy guy said it’s because there is a problem with My website SSL, specifically with something called SNI.

    My customer’s user agent was
    Mozilla/5.0 (iPhone; CPU iPhone OS 11_2 like Mac OS X) AppleWebKit/604.4.7 (KHTML, like Gecko) Version/11.0 Mobile/15C114 Safari/604.1
    Could you help

    1. 1and1help says:

      Hi vince,

      I can’t see a connection between your issue and David’s.

      Anyway.. It’s true that we are using SNI technology (https://en.wikipedia.org/wiki/Server_Name_Indication) to realize our SSL systems in shared hosting.

      Most providers are supporting SNI because it’s used by a lot of companies today. Seems like WorldPay still has some difficulties with it (maybe with their payment plugin for CMS).

      You might ask WorldPay for more details and contact our customer support afterwards: https://contact.1and1.com/

      Best regards,
      Michael, 1&1

  31. Chris says:

    I currently own a domain only at 1and1, using web hosting from other source.
    I tried to activate SSL certificate on 1and1, but it doesn’t allow me since I don’t use 1and1 name servers.
    Any way to set up SSL certificate in my case?

    1. 1and1help says:

      Hi Chris,

      as we realize the SSL certificate activation via DNS authentication only, using our nameservers (temporarily) is the only way, sorry.

      Best regards,
      Michael, 1&1

  32. GMQ says:

    We activated SSL certificate for our website. How to get a badge showing that ours is a secure site ? We would like to get the badge image and display on our site.

    1. 1and1help says:

      Hi GMQ,

      sorry, but for our included SSL certificates we don’t offer a badge / seal.

      Best regards,
      Michael, 1&1

  33. Hi
    I’m not getting the option of activating SSL on my site

    1. 1and1help says:

      Hi,

      you are using WordPress in standard mode. In this case you should follow general manuals about switching WordPress to SSL.

      You can more informations e.g. here: https://make.wordpress.org/support/user-manual/web-publishing/https-for-wordpress/#implementing-https-for-wordpress

      Best regards,
      Michael, 1&1

  34. Zeljko Drljic says:

    When I open console I have 2 warnings about SSL, Google security forums said that Chrome will release 66 beta version on 15th of March 2018 and then Symantecโ€™s infrastructure will be untrusted and ultimately removed. Chrome 70 will be released on 13th of September 2018 and they advise to avoid using Symantec’s structures.

    Sources:
    https://security.googleblog.com/2018/03/distrust-of-symantec-pki-immediate.html

    https://security.googleblog.com/2017/09/chromes-plan-to-distrust-symantec.html

    Do we get “Your connection is not private, Back to safety” warning on our pages with your secure Symantecโ€™s structures tomorrow or you will change you setup to adapt new info?

    Best regards,
    Zeljko Drljic

    1. 1and1help says:

      Hi Zeljko,

      we are on our way to migrate all old certificates from the old Symantec to the new DigiCert platform. This will be finalized before Chrome 66 Stable will be released.

      If you want to fasten up things, you can trigger the migration manually by re-issueing your certificate in the 1&1 Control Panel (“Manage SSL certificates”)

      Best regards,
      Michael, 1&1

  35. Ozgur Kaya says:

    Hi to all,
    I have the same problem with David. I am using wordPress on 1 and 1.

    When I want to go to AllMyApplications or WordPress in 1&1 App Center link. I see this error message. “OOOPS SOMETHING WENT WRONG. Sorry, SSL could not be activated.”

    When I navigate to the SSL certificate management screen, And mouse over information(i) “Your domain is secured.”

    But I am checking in on my wordpress website user and admin screens. There is no change!

    My wordpress version is 4.9.4
    I am reassigning or reIssuing the SLL certificate but nothing happens.
    Please review my issue, thanks.

    1. 1and1help says:

      Hi,

      please contact our support to check this. Sounds like a bug in our App Center system.

      https://contact.1and1.com/

      Best regards,
      Michael, 1&1

  36. James says:

    I am unable to start installing my cms due to SSL errors.
    “Secure Connection Failed” is my issue and no help tickets guide me anywhere. What do I do?

    1. 1and1help says:

      Hi James,

      we have 2 options how you can use your SSL certificate:

      1) Managed mode
      We install the cerfificate directly on the server, you don’t have to do anything. This is the default setting and the mode you should use.

      2) Unmanaged mode (for usage with external root servers)
      This mode makes sense when you want to use your domain on an external root server and you have to install the certificate there.

      At the moment, you use Mode 2). So to the SSL certificate section in the 1&1 Control Panel, click on the domain name and change “Change usage” to “Use with my 1&1 website”

      After installing the cert for you, your website is configurable with “https”.

      Best regards,
      Michael, 1&1

  37. Adrienne says:

    Hi,
    I have bought positive SSL certificate from namecheap.com . Can I install that to our domain from your host ?
    Thanks

    1. 1and1help says:

      Hi Adrienne,

      that’s only possible if you use a root server or a Managed Cloud product.

      For classic hosting packages we don’t support external SSL certificates.

      Best regards,
      Michael, 1&1

      1. Adrienne says:

        Hi,
        I am currently using UNLIMITED PLUS web hosting package . So Can I use other provider SSL certificate ?
        Thanks

        1. 1and1help says:

          Hi Adrienne,

          1&1 Unlimited Plus is also part of the classic hosting family. So no support for external SSL certificates from over providers, sorry.

          Michael, 1&1

  38. Adrienne says:

    Also . will there be any problem if we use SSL starter for our ecommerce website ? Like any security issue problem with transaction or anything related to it ? Thanks

    1. 1and1help says:

      I don’t know what you mean with security issue problems with transactions.

      We always recommend you to encrypt your website with HTTPS when you process sensitive customer data like credit card credentials, passwords and addresses. In some parts of the world this is regulated by law (for example in the EU with the new GDPR).

      You should consult a lawyer to explain to you if you need a SSL certificate on your page or not.

      For usage in Europe and for such purposes like online shops, the answer is pretty clear: Yes, you must have to use a SSL certificate for your page.

      Best regards,
      Michael, 1&1

  39. Adrienne says:

    Okay I understand . thanks a lot for your information . I have installed the Starter Plus SSL certificate from 1and1 , which comes with our wbe hosting package for free . Its been 4 hour but still website is showing NOT SECURE . Can I know how long t can take to show secure mark on website ?
    Thanks .

    1. 1and1help says:

      Hi Adrienne,

      sorry for the late response. In the meantime it seems that you were able to configure your site properly so that every page shows the secure icon. Congratulations! ๐Ÿ™‚

      Best regards,
      Michael, 1&1

  40. Two questions:-
    1. Can I use the cert I already have?
    2. While activating I was told that I need to have my DNS on 1&1 whereas mine is on AWS route 53. I will like to keep my DNS on route 53, how should I activate my SSL cert?

    1. 1and1help says:

      Hi,

      to 1. you mean an external SSL certificate which you created somewhere outside 1&1 and you want to use it with your 1&1 shared hosting webspace? Sorry, but that’s not possible.

      to 2. We need to verify the SSL certificate via DNS authentication. This works only with the 1&1 nameserver system. I am sorry, but there is no other way.

      Best regards,
      Michael, 1&1

  41. I mistakenly ordered the included SSL starter for setting up myself rather than have 1and1 set it up, and am told there is nothing that can now be done to change other than buy a new certificate.

    I want therefore to set up the SSL myself.

    However, as I have no access to the 1and1 Apache server or root privileges, how can I set up the SSL certificate myself?

    1. 1and1help says:

      Hi Frank,

      the information you got is a bit outdated. In the meantime, we allow you to change the SSL setup back from a self-managed to a 1&1 managed certificate.

      Here is how you do it:

      – Go to SSL certificate section in the 1&1 Control Panel
      – Click on the domain name
      – Chose “Change usage
      – Change it to “Use with my 1&1 website
      – Save your changes

      That’s it. After a few minutes the SSL certificate is installed on the webserver.

      Best regards,
      Michael, 1&1

  42. Todd says:

    Sorry to show my lack of knowledge, but I tried setting up my SSL certificate a couple of weeks ago. Tried a few things today because the ‘lock’ didn’t show up when visiting my site. Still no ‘lock’.

    I believe I have things as they should be (https://.. set to my domain.. etc). Just not sure what I need to do. I tried to find an email address to ask, but only found the phone number (and unfortunately, my phone does not work well enough at the moment to keep a call going).
    Thanks in advance!

    1. 1and1help says:

      Hi Todd,

      in the end, the change to “https” is like changing your domain for your standard WordPress installation.

      Here you can find more informations, how you can do that: https://help.1and1.com/hosting-c37630/website-building-tools-c85146/wordpress-c85192/change-your-wordpress-domain-a792489.html

      Especially the last steps are important – you might have to adjust your domain with “https” in the MySQL database as well to fix all URLs.

      If you want to force “http” requests to “https” in the end, you can define this via rewrite rule in your WordPress .htaccess file. Add this rules to the mod_rewrite section of the file:

      RewriteCond %{HTTPS} off
      RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

      Best regards,
      Michael, 1&1

      1. Todd says:

        Thank you Michael! I did make the change in WordPress already (from http to https). I also did step 4 from the link (assign the website to my domain).

        I’m going to look through my database, but I did find the siteurl and home needing changed in the options table (at that point, still not showing as “secured/lock”).

        But is there an article (or easy explanation) on how to update the .htaccess file? I downloaded it, but can’t open it.

        Thanks again!

      2. Todd says:

        Nevermind my question regarding the .htaccess file. I got it added. Unfortunately the changes I made did nothing (unless it’s something that takes time to update?).

      3. Todd says:

        Hi again Michael,

        Sorry.. I found a plug-in on WordPress that was able to detect the SSL (Really Simple SSL, if useful (or if I shouldn’t be using it for any reason)).

        Thanks again!

        1. 1and1help says:

          Hi Todd,

          there is nothing to say against this plugin. What ever helps you to get HTTPS up and running is fine ๐Ÿ™‚

          Best regards,
          Michael, 1&1

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