Meet the new 1&1 WordPress Assistant

With the new 1&1 WordPress Assistant you can set up your site, pick a design you like and automatically install essential plugins in one step.

Many of you might have noticed the changes we introduced since November 2017. We released a new version of the 1&1 WordPress Assistant that was a lot friendlier while using the classic design approach.

We took the existing three-step-process that included a complicated plugin-selection page and replaced it with a simpler one-step-solution to help you set up a use case and a design (theme), choosing the recommended plugins for you automatically.

So, what changed in the last releases?

But, of course, progress never stops and the plan wasn’t to end there. We wanted to help you focus on your goals using a distraction-free design.

That’s why we rebuild the Assistant to have its own space, its own design, and an even clearer interface, by hiding unnecessary menus and elements.

Simplified design selection: While the functionalities of the Assistant stay roughly the same, with WordPress 4.9.3 we gave the use case & theme setup a makeover:

New login screen: The WordPress login screen has a new, matching look as well, taking you from the installation step to an almost live-ready website in a very smooth, yet pretty and uncomplicated way. Simply use your e-mail adress or WordPress username to login to your website.

And what’s for the future?

A lot of improvements and cool stuff will be coming next, as we want to continuously improve your WordPress experience and help you get online as quick as possible.

But the most important thing is: we want to work with you, for you! Your feedback is greatly appreciated and we will be glad to hear what you think in the comments section.

Please rate this post :

22 thoughts on “Meet the new 1&1 WordPress Assistant

  1. kathryn says:

    i have broken thems. my style sheets downloads are incomplete. help!

    1. 1and1help says:

      Hi kathryn,

      i am not sure in which issues you ran into.

      If you feel like its something we can help as a hosting company, feel free to contact our support with further informations:

      Michael, 1&1

  2. Colleen says:

    Hi there, I am so frustrated with my site. It seems that all the pages are available but not one will show up on my navigational taskbar. What am I doing wrong?

    1. 1and1help says:

      Hi Colleen,

      you might want to read more about menus and menu items (like page links as items) in WordPress here:

      A lot themes have pre-definied menus for the site navigation already.. So you just have to configure your pages as menu items. For further informations you might visit the documentation section of the theme developer website.

      Best regards,
      Michael, 1&1

  3. shyam says:

    Hi ,
    Does the new version of the wordpress has a youtube tutorial / step by step
    seen a few but all of different setting as they do not lok similar that aiam working on
    with basic plan
    Thank you

    1. 1and1help says:


      do you mean the new version of the 1&1 Assistant (it’s pretty easy and leads you from step to step) – or the next version 5.0 of WordPress, coming in the next months?

      The biggest new feature of WordPress 5 will be the new post editor – called “Gutenberg”. Here you can find a little introduction from the Theme developers “elmastudio” (they are Germans, but the video is in English) :

      You can already test Gutenberg on your current WordPress 4.9 if you like. provides it as a plugin for download here:

      Best regards,
      Michael, 1&1

  4. Hi 1&1 Team,

    I have hosted my site on 24th April but today my site is showing default page with he showing after buying the domain name and hosting. How can I resolve this issue.

    Please help.

    Thanks and Regards,
    Muhammad Ibrahim

    1. 1and1help says:


      as I can see, you already had contact with our phone support. I hope they were able to sort this out together with you.

      Best regards,
      Michael, 1&1

  5. Jilly Bond says:

    I have no idea how to get started building a portfolio home page for my new business. I have tried installing some of the themes but can remove previous text, borders, menus etc….

    1. 1and1help says:

      Hi Jilly Bond,

      the 1&1 WordPress assistant is a tool which helps you step by step installing WordPress with your domain, chosing a theme and picking up some plugins.

      For your first steps in using WordPress itself as a tool, I recommend to work with this link collection here:

      Best regards,
      Michael, 1&1

      1. Tammy says:

        The links on the page don’t work…

        1. 1and1help says:

          Hi Tammy,

          you are right.. the first 3 links on the getting started article don’t work – thanks for the hint!

          But you should be able to open all other articles and manuals – which should be the essential ones.

          Best regards,
          Michael, 1&1

  6. Jorge says:

    I just hired a WP plan and tried to install the new website using the wizard but at the end got an error message stating “An error occurred during the installation” without further explanation. I tried several times today and always got the same message. Could anybody help me please?

    1. 1and1help says:

      Hi Jorge,

      did you try the installation with the external domain i see in your contract? Please keep in mind that it can take up to 24 hours until the domain is working properly. If you just tried it minutes after activating the external domain, this is very likely the reason.

      If this can’t be the reason: On which point exactly occurs this error? During one of the steps or at the very last step to finish the installation?

      Best regards,
      Michael, 1&1

  7. Hi 1&1 Team,

    unsere Website* kann ich nicht mehr administrieren. Wenn ich auf “” gehe, dann kann ich die WP Admin Seite nicht mehr benutzen, sonder sehe ich nur die neue Meldung. Ich glaube ich habe mich selber “rausgelockt” indem ich die Option “Enable Front-end Lockout” angeklickt habe. Jetzt komme ich nicht mehr rein. Auch mit : “Recovery Link which reset links to default:
    “, komme ich nicht rein.
    Auch die FTP angaben stimmen nicht mehr, sodass ich nicht mehr die files nicht ersetzen kann.

    Bitte um Hilfe.

    Kundennummer: xxxxxxx
    Vertragsnummer: xxxxxxxxxxxxx

    Es läuft auf xxxxxxxxxx
    Tel. xxxxxxxxxxxx
    Handy: xxxxxxxxxxxxx
    E-Mail xxxxxxxxxxxxx

    Können Sie mir
    Bitte um Hilfe

    Thanks and Regards,

    Zlatko Sumkovski,

    1. 1and1help says:

      Hallo Zlatko,

      bitte posten Sie niemals personenbezogene Kundendaten in einem öffentlichen Kommentarfeld. Zum Schutz unseres Kunden habe ich diese Daten in Ihrem Beitrag unkenntlich gemacht.

      Wir haben ebenfalls keinen Zugriff auf die Daten Ihrer eigenen WordPress-Installation.

      Zugriff auf die FTP-Zugangsdaten erhalten Sie über das 1&1 Control-Center. Den passenden Zugriff hierauf sollte Ihnen der Kunde geben können.

      Die FTP-Sektion finden Sie dann nach erfolgreichem Login unter

      Viele Grüße
      Michael, 1&1

  8. Ash Mukadam says:

    On my previous WordPress site hosted by 1and1, I have a WordPress login screen. On my new WordPress website which I have set up, I have the new 1and1 login screen for WordPress (which you’ve pictured above). Is there any way for me to have the normal WordPress login screen?
    Ash Mukadam

    1. 1and1help says:

      Hi Ash,

      absolutely, you can deactivate it together with the 1&1 Assistant in your plugins section. Once you deactivated the 1&1 Assistant plugin, you will see the normal WordPress login again.

      Best regards,
      Michael, 1&1

  9. Harry Kindle says:

    I am considering trying to host a private web site, for my family and friends, to sort of replace Facebook, if I can.

    I want to see if it is affordable, I imagine commercial rates may be too steep for this application, but I am willing to pay a reasonable fee for a non-commercial utilization.

    If WordPress could work for this application.

    Can I test drive your WordPress Assistant perhaps without a live page to see if it will do what I want?

    This is my first step in trying this so I might need to learn a lot. has been a good email provider, so I though I would start here.

    1. 1and1help says:

      Hello Harry,

      if you order a contract you will have a full money-back-guarantee within the first 30 days, where you can cancel by day without any reason:

      Martin, 1&1

  10. Abdel says:

    Hello everyone,
    I need your help please. I’m trying to put my woocommerce store online with the pack1 and 1 hosting. After installing wordpress I receive this as a message when I tried to edit my site: this site can not provide a secure connection.

    Thank you for helping me

    1. 1and1help says:

      Hi Abdel,

      you should definitely contact our support team to sort this out together with them:

      Best regards,
      Michael, 1&1

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