Managed WordPress FAQ

Managed WordPress makes it easy to set up and manage your WordPress website with 1&1. Let us take care of performance tuning and security and focus on your website content and your objectives.


We have compiled the most important questions and answers about Managed WordPress for you in this FAQ section. If you want to learn more about Managed WordPress you might also like these posts:

Show the FAQ for the Managed WordPress packages

How can I provide feedback on Managed WordPress?

7783-Icon_ExpertenSupportPlease take a look at this FAQ section first. Once you have done that, we look forward to your feedback in the comments below.

Can I install plugins under Managed WordPress myself?

Yes, you can install additional plugins*. Managed WordPress also includes a selection of great plugins chosen and tested by our experts. This selection is optimized for your website type so you always have direct access to exactly the right plugins to provide optimal support for your project.


Our team is constantly checking all plugins for compatibility, optimal interaction and performance to ensure that all plugins and themes on your website are always perfectly coordinated.

Defining a specific selection of plugins is one of the ways we achieve the high performance, compatibility and quality of Managed WordPress.

*Existing installations will receive this feature automatically in the coming weeks.

Can I install themes under Managed WordPress myself?

Yes, you can install additional themes*. Managed WordPress also includes a selection of the best themes for a variety of website types. For the selection of themes, we have evaluated not only the features and design, but especially the performance and quality of the code.

Our team is constantly checking all themes for compatibility, optimal interaction with plugins and performance to ensure that all plugins and themes on your website are always perfectly coordinated.

Defining a specific selection of themes is one of the ways we achieve the high performance, compatibility and quality of Managed WordPress.

*Existing installations will receive this feature automatically in the coming weeks.

Will more plugins and themes be supported in the future?

Our team is constantly evaluating new plugins and themes. If we find a plugin or theme with the necessary quality, performance and reliability, we will have Managed WordPress recommend it in the future.

However, our goal is still always to offer you and all other users quality instead of quantity. This is the only way to achieve the simplicity and great user experience we want to offer you with Managed WordPress.

How can I connect my domain to Managed WordPress?

After installation, your website uses a free, temporary domain. Only with a real domain will your website be complete and get found better in search engines.

You can connect your domain right in the WordPress admin area of your website:

  • In the WordPress admin area, select Settings > General Settings in the sidebar and then enter 1&1 App Center as the WordPress address (URL).
  • In the overview of your Managed WordPress website, select Change domain.
  • Select your domain and then click Change domain.

The new domain is now connected to your website.
View detailed tutorial

What does the WP Wizard offer?

With the WP Wizard, you set up your website in just minutes. The wizard recommends themes and plugins for your website type.

Whether you want to create a blog, photo gallery, company or personal website, you can get started with the right themes and plugins right away.

WordPress dashboard with 1&1 WP Wizard completed:


Of course you can always adjust your selection later, for example by changing your theme or activating additional plugins.

What are website types?

Selecting a website type means selecting the subject of your website or project.
Every website type then offers you a selection of themes and plugins our experts have optimized for this subject.

Of course, you can always change your website type later.

Is Managed WordPress more secure than installing WordPress myself?

WordPress is generally a secure system, but in order to ensure this security, it has to be updated promptly and on a regular basis. Not only the WordPress software, but also plugins and themes could contain security holes.

If you have installed WordPress yourself, you have to update your system independently and ensure that all the plugins and themes you use are secure and up to date.

With Managed WordPress, we handle updates of your WordPress software and monitor plugins and themes for security holes.
If we detect security holes in plugins and themes, we take the appropriate actions to protect you.

Is Managed WordPress more reliable than installing my own WordPress?

If you have installed your own WordPress, the reliability of your website is up to you. You select your own plugins and themes, and check them for compatibility, performance and security.

With Managed WordPress, our team is constantly checking all plugins and themes on your website for compatibility, optimal interaction and performance. The result is a very reliable website you can count on.

This way, you can focus on your content and ideas!

Is Managed WordPress faster than if I install WordPress myself?

The speed or performance of your website depends on many different factors. In addition to the actual web server and additional features such as a CDN, the quality of themes and plugins has a great effect on how fast your website loads.

For this reason, our team has tested the performance of all themes and plugins. This means that Managed WordPress always offers you top performance with fast loading for your visitors.

In other words, Managed WordPress combines powerful hardware with optimized software for extremely short loading times.

What is the difference between Managed WordPress and a standard WordPress installation?

With the standard WordPress installation in the 1&1 App Center, you install conventional WordPress in the latest version. You have full flexibility, but also full responsibility, and update your website, plugins and themes yourself.

With Managed WordPress, you install the latest version of WordPress. We handle updates of your WordPress software and monitor plugins and themes for security holes.
If we detect security holes in plugins and themes, we take the appropriate actions to protect you.

Our team is constantly checking all plugins and themes on your website for compatibility, optimal interaction and performance. The result is a very reliable website that gives you the time you need to focus on what you love: your ideas and great content.

Can I convert my Managed WordPress website to a standard installation?

You can convert your Managed WordPress website to a standard installation at any time.

To do so, go to the 1&1 App Center and select the Switch to standard mode option in the overview of your Managed WordPress website. Please note that you can then no longer change it back.

After the switch, you can install and modify plugins and themes yourself, but you are also responsible for your own WordPress updates.

Can I convert a standard installation to a Managed WordPress installation?

One great advantage of Managed WordPress is the optimized selection of themes and plugins. Standard installations combine different themes and plugins, some of which may not meet the requirements of Managed WordPress. For this reason, we cannot offer a switch from standard installations to Managed WordPress at this time.

What is the difference between Managed WordPress and WordPress Safe Mode?

In addition to the automatic WordPress updates you know from Safe Mode, Managed WordPress offers an enhanced 1&1 WP Wizard that allows you to set up your website within just a few minutes after installation. The wizard recommends themes and plugins that experts have selected and are continuously reviewing for your website type.

Managed WordPress offers you a combination of powerful hardware with optimized software and expert recommendations. This means that only Managed WordPress offers you the perfect place for your biggest ideas. With Managed WordPress, you simply create fantastic websites.

What will happen to my existing Safe Mode installations?

You can continue to use existing Safe Mode installations or convert them to a standard installation.

Managed WordPress packages

This section provides answers to the most common questions regarding the Managed WordPress packages.

Advantages of Managed WordPress Packages over Other Web Hosting Packages

8135-Icon_unlimitedWebspaceThe Managed WordPress packages offer you a platform optimized for WordPress:

  • High performance through webspace and database on SSD and PHP 7
  • Best possible protection through 1&1 DDoS Protection and adapted mod_security rules
  • A simple start and intuitive usage with the 1&1 wizard
  • Expert recommendations for themes and plugins
  • Useful additional functions, e.g. 1&1 CDN

Can I Install Other Applications, such as Joomla! or Drupal, in a Managed WordPress package?

Yes, you can install applications via the 1&1 App Center as usual.

These applications, too, take advantage of the high performance offered by the webspace and database on SSD.

Automatic core updates and the 1&1 wizard are available only for Managed WordPress at the moment.

For an optimum performance and security we recommend you to update your application regularly.

Can I Install and Manage Websites Myself in a Managed WordPress Package?

805-Icon_AppCenterYes, you can upload and install websites and other files yourself via an encrypted SFTP connection.

These applications, too, take advantage of the high performance offered by the webspace and database on SSD.

Automatic core updates and the 1&1 wizard are available only for Managed WordPress at the moment.

For an optimum performance and security we recommend you to update your application regularly.

Can I Upload Data in a Managed WordPress Package via FTP or SFTP?

Yes, you can access your webspace via an encrypted SFTP connection without limitations. For your security we do not support unencrypted connections via FTP.

7789-IconPHP7BetaIs PHP 7 Supported for Other Applications and Self-Installed Websites, Too?

At the moment PHP 7 is tested and activated by default exclusively for Managed WordPress. For other applications we recommend you PHP 5.6 (November 2015), which offers best compatibility and reliability.

For example, Joomla! is running stable on PHP 7 only from version 3.5.

If you want to test your application on PHP 7, you can switch between different PHP versions in the 1&1 Control Panel.

Can I Switch from Another Web Hosting Package to a Managed WordPress Package?

Switching to a Managed WordPress package is not possible at the moment.

Can I Switch from a Managed WordPress Package to Another Web Hosting Package?

You can switch to a higher-value Managed WordPress package at any time.

Switching to another web hosting package is not possible at the moment.

Can I Use Managed WordPress in Other Packages?

You can easily activate Managed WordPress in many web hosting packages during the installation of a WordPress website via the 1&1 App Center.

What Offers the Pre-Live Stage?

8150-Icon_PreLiveStaging_USThe pre-live stage offers you the opportunity to take your time setting up your website and testing it on a free temporary domain.

When connecting your website with your desired domain, this is made available for search engines immediately and therefore, it can be indexed by Google and other search engines.

Only then your website will be found via search engines.

What Security Features Offers Managed WordPress?

8144-Icon_DDoS_Protection_NEU_USWe automatically protect your website in the background using DDoS Protection (that means, protection against Denial of Service attacks) based on the high-performance NGINX open-source web server and adapted mod_security rules – without you noticing or having to do something in this direction.

Are Security Features, such as 1&1 DDoS Protection and mod_security Active for Other Applications and Self-Installed Websites?

Yes, all applications or websites on your webspace are protected through the extended DDoS Protection based on NGINX and adapted mod_security rules.

All mod_security rules for applications from the 1&1 App Center are also active for self-installed websites with these applications.




Please rate this post :

74 thoughts on “Managed WordPress FAQ

  1. Steven Narmontas says:

    Does the $6.99/month UNLIMITED package listed here:

    include Managed WordPress?

    1. 1and1help says:

      Hi Steven,

      you can order Managed WordPress in the Unlimited tariff as an optional feature.

      Best regards,
      Michael, 1&1

  2. Advenard says:

    I can not access neither to my website nor my backend since the wordpress 4.4 update made by 1&1 (“Fatal error: Uncaught Error: Call to undefined function wp() in /homepages/[…]”). Could you please help me ?
    Best regards

  3. 1and1help says:

    Hello Advenard,

    I am very sorry for any inconvenience this has caused you! I am happy to investigate this issue further if you’d like to email me directly at with your account information. Thanks so much and I hope to hear from you soon!

    Brittany, 1&1

  4. Jim says:

    I am using the Managed WordPress option and chosen the “Responsive” theme. This generates the following error
    “Sorry, but you do not have the correct permissions to install the Responsive Add Ons, iFeature Slider and inSite for WP: Personalization Made Easy plugins. Contact the administrator of this site for help on getting the plugins installed.”

    When I click on the Theme Options on the main dashboard menu I get the following error
    Error thrown

    Function name must be a string

    I do not understand why I am getting these errors when the theme was supposedly specially chosen and “Our team is constantly checking all themes for compatibility, optimal interaction with plugins and performance to ensure that all plugins and themes on your website are always perfectly coordinated.”

    It certainly does not inspire confidence

    1. 1and1help says:

      Hi Jim,

      the error “Function name must be a string” occurs because of a current issue of the theme in combination with PHP 7 (the version we use by default for Managed WordPress).

      As a workaround please use “Appearance” > “Customize” instead to edit your theme settings.

      Kind regards,
      Michael, 1&1

  5. Nga Van says:

    When I let 1&1 manage my WordPress site, I can’t add a meta keyword and meta description to my site. When I add a tagline in general setting, my site appear with a meta description, but the site title is so long and the SEO quality is so bad. Is there any ways for me to customize the SEO setting? I don’t want to switch to standard.
    Thank you for reading!

    1. 1and1help says:

      Hi Nga Van,

      You might want to try the Yast SEO Plugin we offer in the Plugins section of your WordPress dashboard to optimize your site for search engines. It’s a really mighty tool!

      Michael, 1&1

  6. DB says:

    Hi, I got 2 questions about the 1&1 Managed WP.
    1 – Can I upload a custom theme archive via FTP and install it myself?
    2 – Will I be provided with the access credentials to the database instance?

    Thank you


    1. 1and1help says:

      Hi Daniele,

      Question 1:
      No, you can only upload your theme zip files from the WP dashboard.

      Question 2:
      Nope, no access to the mysql database in any way.

      Maybe in your case it’s better to chose the non-managed version, which you can also install via App Center.

      Best regards,
      Michael, 1&1

  7. Ahmad says:

    Hi, I have a questions about 1&1 Managed WP Hosting.

    Which Plugins are Disallowed on Managed WP-Hosting. Please provide me the list/name.

    I want to use following plugins.

    1: GeoIP Detection
    2: MailPoet Newsletters
    3: WP Super Cache
    4: WP-Optimize
    And some others also.

    Best regards.

    1. 1and1help says:

      Hi Ahmad,

      theoretically, you can install all plugins you want in a new Managed WordPress installation. If they are working smoothly is another point. 😉 Please also keep in mind that not every plugin works well with every WordPress or PHP version.

      But there is no blacklist existing with plugins we wouldn’t allow to use (of course you shouldn’t use cracked premium plugins).

      Best regards,
      Michael, 1&1

  8. Ben says:


    I currently have a domain with 1&1 and I’m looking to adjust my contract to a 1&1 Managed WP Basic account, but don’t want to purchase the contract without knowing how/if I can connect up my current domain.

    Said domain is also currently mapped to my WordPress account via WP. I’m fairly new to this, and so was wondering if I could have some pointers on what to do next.

    Many thanks,


    1. 1and1help says:

      Hi Ben,

      first thing to do would be the internal transfer of the domain into your new Managed WP Basic package:

      With this transfer, old dns settings (maybe to the services) will be wiped out.

      Installation of ManagedWordPress:

      Connect your transfered domain to this installation:

      If you have further questions, don’t hesitate to ask 🙂

      Kind regards,
      Michael, 1&1

  9. Gary says:

    I already have a static website in my hosting with you. I have purchased a new domain and want a 2nd site, but this one will use WordPress. When using the automated 1&1 WordPress setup, does the installation install WordPress in a new directory? And, if so, which one?

    1. 1and1help says:

      Hi Gary,

      your new Managed WordPress will be automatically installed in a automatically created sub-folder which is separated from all the other files on your webspace. With doing this, we can ensure that your static website in the root folder is still working. 🙂

      Best regards,
      Michael, 1&1

      1. Gary says:

        Thank you, that’s what I thought would happen but wanted to be sure before going ahead! Presumably the website name will be used for the directory name?

        1. 1and1help says:

          Out of security reasons, the folder names for the WP application will be created automatically with a unique hash, so that no one (means: hackers) can guess your folder names.

          Michael, 1&1

          1. Gary says:

            That makes lots of sense!

            Thank you again

  10. Ashley says:

    I would like to use the best-selling Avada or X-Theme premium themes (from Themeforest) for my new Managed WordPress project, but you seem only to offer premium themes from another vendor. Have you validated Avada or X-Theme for Managed WordPress? How to I go about installing one of these premium themes?

    1. 1and1help says:

      Hi Ashley,

      if you buy a premium theme you should get the theme files in a zip file. You can upload this file through your WP dashboard and activate it afterwards:

      Best regards,
      Michael, 1&1

      1. Ashley says:

        Thanks, Michael.
        Is there a list of premium themes that 1&1 has evaluated? I’d like to use one but I would like be sure that it is fully compatible with 1&1 Managed WordPress, especially re. fast loading and SEO. Thanks.

        1. 1and1help says:

          We have no recommendations or evaluations lists for premium themes, I am sorry.

          If you want to be sure that it’s working 100%, you might test it- and if it’s not working like you expected, you still have the choice to switch your Managed WordPress into a standard WordPress installation.

          Michael, 1&1

  11. Usman Ahmed says:

    our website is hosted on your managed wordpress hosting
    its down since last 10 hours and still not recovered. Plz help. we are in worry

    1. 1and1help says:

      Hi Usman,

      there is a current issue with one of our database servers. Our technicians are currently working on the solution with highest priority.

      Sorry and best,
      Michael, 1&1

      1. 1and1help says:

        Your website is up and running again.

        Michael, 1&1

  12. virgo says:

    how to deal with this error?

    Parse error: syntax error, unexpected T_STRING in /homepages/31/d250399299/htdocs/webdesign719-2012/wp-includes/load.php on line 1073

    1. 1and1help says:

      Hi virgo,

      seems like you are using an outdated PHP version which is no longer supported by WordPress. You might change the PHP version to at least PHP 5.6:

      Best regards,
      Michael, 1&1

  13. Mike Gray says:

    I set up a managed word press site over a month ago I have been unable to transfer my domain name to this package and have had to rely on a redirect from my domain to the temporary address. Several calls to your helpline say that there is a technical issue and no one can tell me when this will be rectified. In the meantime I have a website that has a temp url not a very professional image and less than professional support from 1&1

    1. 1and1help says:

      Hi Mike,

      so sorry for the bad experience. We want to help – please send us more details via e-mail at We will have a deeper look into this for you.

      Thanks and best regards,
      Michael, 1&1

  14. Where I can access the phpMyAdmin to check the database of my WordPress site.
    Because I will add some table on the database of my WordPress website.


    1. 1and1help says:

      Hi Mark,

      with Managed WordPress, you have no access to the MySQL database. If you need access to it, you might consider to switch from Managed to Standard mode:

      Afterwards you can access the database inside your Control Panel.

      Michael, 1&1

  15. Yanet Lai says:

    Dear Support, i really want to make some adjustments on my child theme but have been trying the simple css plug in but changes are not effected please w
    how do i go about this task Thanks.

    1. 1and1help says:

      Hi Yanet Lai,

      the Managed mode is not optimized for usage of child themes.

      To configure your theme properly you should consider to switch into a standard installation:

      Best regards,
      Michael, 1&1

  16. A G says:


    I don’t really want to involve myself with all manual updates and all, but I also want to be able to use a wide array of plugins – most of which I am sure are widely used.

    So, Can I install plugins of my choice for managed wordpress..for example – I want to use the SEOPressor plugin for my site and a few other.
    Also, if a particular plugin is not supported, will support look into it if I request for it?

    Reply asap 🙂

    1. 1and1help says:


      most 3rd party plugins should work with ManagedWordPress. But we cannot guarantee it or give support for it (there are so, so many of them on the market). If you want to ensure that all your plugins work properly, a WordPress standard installation would be the best choice, despite the fact of manual updates.

      Best regards,
      Michael, 1&1

  17. Hellen says:

    I’ve transferred my to the 1and1 managed, but the page URLs now include “apps-1and1”. I haven’t published the .org site yet. Will the permanent URLs include the “apps-1and1”? Any way to remove that? Thanks.

    1. 1and1help says:

      Hi Hellen,

      the “apps-1and1” domain is only a temporary thing. You can of course connect your WordPress with your personal .org domain.

      Here you can find more informations about it:

      If you are connecting a domain for the very first time, the button does not say “change domain” but “publish website”.

      Best regards,
      Michael, 1&1

  18. Lee says:


    I’ve set up a new WordPress site but considering moving it/starting afresh with your WP Managed Plus package due to better storage.

    With my current WP package, it allows me to monetise it. Does your package also allow that?



    1. 1and1help says:

      Hello Lee,

      sure, you can do whatever you want with your page. It’s not against our T&C to earn money with it.

      Martin, 1&1

  19. in my wordpress hosting you talk of a staging area where put modification after an update or an add. Where can i found it?

    1. 1and1help says:

      Hi Vincenzo,

      the staging function is exclusively available for 1&1 Performance Server (also known as Dedicated Managed Servers). Read more about this function here:

      Best regards,
      Michael, 1&1

  20. Paul Kerrison says:

    I am trying to upload a theme to the ManagedWordPress but all that happens is a permanent message saying “Sending request…”
    Is there something preventing me doing this?

    1. 1and1help says:

      Hi Paul,
      This should not happen. Are there some further error massages? I think it would be the best if you can message us at so we can have a deeper look in it.

      Martin, 1&1

  21. NEPC says:

    Is it possible to edit the php.ini or .htaccess files (via FTP) with the Managed WordPress or is that only available if I switch to the Standard Installation?

    1. 1and1help says:

      Hello NEPC,

      this is only possible with Standard installations.

      Best regards,
      Michael, 1&1

  22. Steve says:

    How do we remove the 1&1 Assistant which is installed with WordPress on 1&1 hosting when we’ve migrated the site away from 1&1?

    1. 1and1help says:

      Hi Steve,

      in your installation files, you should find the folder


      Please do a full backup of the wordpress installation, then delete the folder “1and1-wordpress-assistant” and all of its content. Delete also the folder “mu-plugins” located in /wp-content.

      If this breaks something for you, try to replace the whole /wp-admin folder with the /wp-admin out of a fresh wordpress installation (

      Michael, 1&1

  23. Leo says:

    I’m currently hosting my website with you. I plan to redo my website with WordPress.

    Does your implementation of WordPress includes all features of WordPress Business plan:

    Especially, Install Plugins, Upload themes and Remove Branding?

    Or should I sign up directly with WordPress for this?


  24. Leo says:

    please ignore my last question.

  25. Is possible to remove the 1&1 Wizard Plugin..? The installation is now in Standard mode..


    1. 1and1help says:


      you should be able to remove it from the plugins section.

      Best regards,
      Michael, 1&1

      1. Did is possible to remove the mu-plugins folder and the php.ini files located in every WP folders that Wordfence marks as issues..? Thanks

  26. 1und1hilfe says:

    Hi Francesco,

    these are folders and files which are necessary for our Managed mode.

    You can’t define those files as exceptions in Wordfence (which should be ignored by Wordfence then)? Then you might consider to change to Standard mode instead of using Managed WordPress:

    Best regards,
    Michael, 1&1

    1. The site is in standard mode, can I remove..? Thanks

      1. 1and1help says:


        as soon as you are in Standard mode, you should be able to remove these folders and files. Please keep in mind that some of the plugins you use are still located in the mu-plugins folder. So before you delete this, please backup needed files.

        Michael, 1&1

  27. Glenn Mayer says:

    I have a website set up under Managed WordPress. It got installed in a directory called /app739055609, to which I don’t have access (SFTP/SSH). I was trying to upload a file for google domain verification, using the secure FTP account that comes with my 1and1 account, but I get “permission denied”. I also wanted to upload a different theme (not offered as part of the Managed WordPress package), and I can’t do that either. So, two questions: 1) is there a way for me to upload files via SFTP/SSH to the root directory of my managed site? 2) If not, and I decide to switch to Standard WordPress, will I lose any of my settings or content?

    1. 1and1help says:

      Hi Glenn,

      you are right, you would have to switch to standard mode to upload files into the “app..” directory.

      You will not lose settings or content. With standard mode you would have to managed WordPress core updates yourself in the future and have to take care of the security of your installation.

      Best regards,
      Michael, 1&1

  28. Bryan says:

    I have a wordpress Alante theme website. For some reason I can’t add pages linked to my 3 homepage content areas because I can’t write anything or add media. It seems to be disabled. When I go to “add page”, or “add post” an editing page appears but I’m unable to type any text in the designated area. Please help.

    1. 1and1help says:

      Hi Bryan,

      seems like you are not the only one with this issue:

      I would recommend to check conflicts with plugins and to ensure that the theme version you are using is up to date.

      If nothing helps, contact the Theme provider:

      Best regards,
      Michael, 1&1

  29. Hi.
    I updated my site with the SSL certificate & wanted to forward all traffic from the http to https site. I changed my hosting to standard roughly 12 hours ago but the control panel still shows that it is managed.

    A) How do I correct this?

    B) What steps do I have to follow post switching from managed to standard with regards to installing WordPress?

    Thank you in advance

    1. 1and1help says:

      Hi Jo-ann,

      hm, sounds strange. What exactlay is happening if you click on the “Switch to Standard”-button?

      Maybe it would be helpful to have a detailed error description and a screenshot via email sent to So we can have a better look on this.

      Martin, 1&1

  30. Deepak says:

    How Can We get the database backup for a managed wp hosting as we cannot acces the Db

    1. 1and1help says:


      You’re right – you have no access to the MySQL database in Managed Mode. Alternatively you can backup the database’s content from inside your WP dashboard using a backup plugin, e.g. Updraft Plus:

      Best regards,
      Michael, 1&1

  31. AMINE SIKY says:

    After contacting the customer support several times i am yet to find a solution to my issue.

    I am moving from a dedicated server and i have an issue upload my data from my old WordPress.

    The issue i have is with the PHP Settings, as there is no option to manage that on the control panel, the only way is through the PHP.ini, however i have edited the PHP.ini but the new setting didn’t override the 1&1 PHP settings.

    #### My file look like ####

    #### WordPress status look like: ####

    Server environment
    Server info: Apache
    PHP version: 7.2.8
    PHP post max size: 6 MB
    PHP time limit: 30
    PHP max input vars: 1000
    cURL version: 7.38.0, OpenSSL/1.0.1t

    Any help please.

    Thanks in advance


    1. 1and1help says:

      Hi Amine,

      as there is no global php.ini you could add this values in, you should add the php limit values into a .user.ini file (supported with PHP 5.6 and above) instead of php.ini. Please leave the opcache commands in the php.ini and outsource the others into a .user.ini which you create yourself in the main path of your webspace.

      Then check the php values again with phpinfo.

      Best regards,
      Michael, 1&1

  32. Devon says:

    Today, the support has been awful. Having an issue with the our website, and have been “disconnected” with the lousy level 1 support staff twice now.

    1. 1and1help says:

      Hi Devon,

      So sorry for the bad experience you had calling our support. Sounds like a temporary technical issue in our hotline.

      If you still have questions don’t hasitate to call up again or leave us a note via e-mail:

      Michael, 1&1

  33. abdel says:

    recently, I wanted to install a plugin in my managed wordpress and the plugin showed me error about required file, he cannot copy file on directory mu-plugins.

    When I checked permission on directory, I noticed that directory is actually missing required permission for write the file.


    1. 1and1help says:


      On Managed WordPress there are actually 2 plugin folders:

      1) the mu-plugins folder. This one is related to our installation files and as a regular webspace user you can’t write into it.

      2) The regular plugins folder. In this folder you have regular user permissions and plugins can write into it.

      So you should install the plugin into the 2nd folder and try it again.

      Best regards,
      Michael, 1&1

      1. abdel says:


        Thanks for your reply, yes I know about the regular plugins folder, the plugin is installed but showed error, the plugin need to write file into the mu-plugins folder to load all functionality.
        The name of plugin is wp hide security enhancer
        Without it, it cannot work properly.

        Plz can you fix this.

        Best regards

        1. 1and1help says:

          In this case you would have to switch your installation from Managed to Standard mode.

          Here you can find a step-by-step instruction:

          Best regards,
          Michael, 1&1

  34. Nnaji Chima says:

    Please check my website,am using manages wordpress but since last week now Saturday i can’t edit or publish new post on my site and i have message the support and they ask me to change my folder permission but i was unable to change it and i have message the support back on this but haven’t see reply and again my sending of email was seen as a sperm due to the plugin please you people should check is all for me am not happy with it thanks.

    1. 1and1help says:


      Please also read and follow the emails we have sent you on October 13th and October 15th with further informations and instructions regarding your WordPress installation. If you have question about the content of the emails, please reply directly to it.

      These informations are directly connected to your current issues.

      Michael, 1&1

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