How to connect a new domain to your Managed WordPress website

domain-connect-managed-vi-en

Using a real domain, your website will get found better in search engines. With Managed WordPress, you can assign a new domain easily from the 1&1 App Center. All WordPress database adjustments and domain settings happen automatically in the background.

Open the 1&1 App Center in a new browser window. Here you can set up the new domain for your website in just a few steps.

  • Click Change domain in the detail view of your website.

app-center-change-domain-mwp

  • Select the domain or create a subdomain for your website and confirm your changes by clicking Change domain.
    Creating a subdomain is easy: simply enter something like my-subdomain.my-domain.com in the text field.
app-center-change-domain-select-domain-mwp

That’s it! The new domain is now connected to your website. The automatic domain setup usually only takes a few seconds to a minute.

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82 thoughts on “How to connect a new domain to your Managed WordPress website

  1. Rob says:

    when I enter my domain it will not allow me to click Publish Website. This UI is so frustrating

  2. 1and1help says:

    Hi Rob,

    Sorry for any frustration our system has caused.

    Looks like you were able to connect your domain in the end. If you still need help, don’t hesitate to contact us.

    Thanks and best,
    Michael, 1&1

  3. Nick says:

    I’ve been able to connect my hosted website to my 1&1 registered domain but I’m unable to connect it to my redirected URL from another provider. Ideally I want to connect my website to two domains (co.uk registered externally and .com registered with 1&1.

    1. 1and1help says:

      Hi Nick,

      to connect the external domain directly to your installation, you have to order this domain as an external domain:

      http://help.1and1.com/domains-c36931/transfer-domains-c79823/to-1and1-c37567/point-your-domain-to-1and1-name-servers-a594802.html

      Btw: From a SEO point of view, It’s not a good idea, to point 2 domains directly to the same content. I would recommend to work with 301 http redirections for one of the domains here.

      Best,
      Michael, 1&1

  4. Nick says:

    Hi Michael,

    I’ve done that but its still showing the status as “Setting Up” in My Domains and I’m not able to connect it to my 1&1 App Centre WordPress site?

    1. 1and1help says:

      Hi Nick,

      at the moment the external domain is in our system with the default 1&1 nameservers. If you want to use these settings as displayed in the domain/dns section of your 1&1 Control Panel, please get in touch with the other hosting provider, and let them save our nameservers on their side (see the yellow box at the end of the linked article in my last comment).

      As soon as both side’s nameservers are synced, the status changes to “Ready” in our system and you can use the domain as described.

      Best,
      Michael, 1&1

  5. Nick says:

    The 1&1 default DNS’s in my settings are different to those in the help article.

    My Default 1&1 DNS Settings
    Name server 1 : ns-uk.1and1-dns.co.uk
    Name server 2 : ns-uk.1and1-dns.biz
    Name server 3 : ns-uk.1and1-dns.com
    Name server 4 : ns-uk.1and1-dns.org

    DNS as per help article
    DNS1: ns-us.1and1-dns.com
    DNS2: ns-us.1and1-dns.us
    DNS3: ns-us.1and1-dns.de
    DNS4: ns-us.1and1-dns.org

    1. 1and1help says:

      Please use the ones you see in your control panel.

      Michael, 1&1

  6. mary says:

    hello,

    I was able to use my domain in wordpress through 1 and 1 control panel. but my problem is orignally my domain is –marialiwanag.com– but now that is connected in my wordpress it kept showing
    — marialiwanag.marialiwanag.com —
    I don’t understand how did it happen. I want it to be
    http://www.marialiwanag.com–

    please help!
    thanks!

    1. 1and1help says:

      Hi Mary,

      whenever someone is typing your domain name with “www.” she will be redirected automatically to the url without “www.”. Thats not an issue and only a cosmetic thing. But technically it is reachible with or without “www.”

      Best,
      Michael, 1&1

  7. Dami says:

    And am also unable to login into the wp admin area. please help me.

    1. 1and1help says:

      Hi Dami,

      in the mean time this should work. Can you please re-test?

      Thanks,
      Michael, 1&1

  8. George says:

    Would you have instructions on using your hosting product without transfering the intended domain and without moving DNS servers to 1and1 if that’s possible.
    Thanks

    1. 1and1help says:

      Hi George,

      for this use case you have to order the domain as an external domain: http://help.1and1.com/domains-c36931/transfer-domains-c79823/to-1and1-c37567/point-your-domain-to-1and1-name-servers-a594802.html

      Instead of using the 1&1 nameservers you can add your external nameservers then: http://help.1and1.com/domains-c36931/manage-domains-c79822/dns-c37586/use-your-own-name-server-for-a-1and1-domain-a594904.html

      Best regards,
      Michael, 1&1

  9. Ahmad says:

    I am unable to connect my domain to my 1&1 Managed WordPress Application. When I try to change the domain, I can only see subdomains. If I input my domain, the Connect is greyed out.

    1. 1and1help says:

      Hi Ahmad,

      looks like you were able to connect your domain in the mean time.

      When you are using external nameservers (such as from CloudFlare), it can take a while before these dns settings are completely doing their job.

      So everythings working now?

      Thanks,
      Michael, 1&1

  10. I can´t connect my domain to my website
    my domain is themelodicforest.com

    1. 1and1help says:

      Hi Rebeca,

      you can only connect domains which are located in the same contract as the website project.

      To realize this, you can transfer the domain internally. Please follow this manual: http://help.1and1.com/domains-c36931/transfer-domains-c79823/within-1and1-c38670/transfer-a-domain-between-1and1-packages-within-the-same-account-a792490.html

      Kind regards,
      Michael, 1&1

  11. Hadighe says:

    I installed wordpress and linked the domain which I already brought from you. I read that it takes up to 48 hours. Its been 3 days now but its not working

    1. 1and1help says:

      Hi Hadighe,

      this has to be fixed on our side. We are working on it now. We will inform you as soon as its done.

      Best regards,
      Michael, 1&1

  12. Hadighe says:

    I connected my domain to my wrodpress but after doing it I cant access my wordpress admin area and my website .
    It shoes Server not found!
    Please advice

    1. 1and1help says:

      Hi,

      we fixed this now for you. Please try again.

      Best regards,
      Michael, 1&1

  13. Ruthie says:

    I followed these instructions but it’s still not working. The WordPress admin in General Settings has the right site listed. When I go to the site I still get a default landing page. It said it usually takes up to a minute to finish. Was this incorrect? Does it take longer?

    Thanks!

    1. 1and1help says:

      Hi Ruthie,

      in your case: Yes, it took a bit more time. But now it’s working. Have fun 🙂

      Best regards,
      Michael, 1&1

  14. Alison says:

    I have connected my domain to my wordpress and yet nothing happens. When I click on my domain/load it up, nothing happens and it says ‘safari cannot locate server’. Your help topics have not helped. What do I do?

    1. 1and1help says:

      Hi Alison,

      as you already seen: The domain is now connected to your WordPress installation. Seems like it just took some extra time on our server before it worked.

      Best regards,
      Michael, 1&1

  15. Vova says:

    Hi guys!

    I’m trying to connect my WordPress web-site (on temporary domain) to my domain senior-group.com but it’s write that it’s already used by other applications.

    Please advice that i do wrong

    BR

    1. 1and1help says:

      Hi Vova,

      looks like you fixed this by yourself in the mean time. 🙂

      Best regards,
      Michael, 1&1

  16. John Safin says:

    Purchased the WP package. DNS is pointed from the registrar to 1and1. Try to select my domain for the WP website and the system isn’t accepting the website address.

    What am I doing wrong?

    1. 1and1help says:

      Hi John,

      the domain you mentioned in the website field of your comment is not in our system as an external domain at the moment. Please check this and try it again like in this description: http://help.1and1.com/domains-c36931/transfer-domains-c79823/to-1and1-c37567/point-your-domain-to-1and1-name-servers-a594802.html

      Best,
      Michael, 1&1

  17. Matt says:

    Hi,

    My domain will not connect to my WordPress site. I’ve tried all the suggestions in your help community but without success. Please help.

    1. 1and1help says:

      Hi Matt,

      looks like we have to create a bug report for your query.

      Please send us an e-mail to help@1and1.co.uk with your customer data and we will investigate this further.

      Thanks and best regards,
      Michael, 1&1

  18. Todd says:

    I purchased the domain from 1&1 and used WordPress to build the site, I am having trouble connecting the domain name with the site. The sites current name is http://s535299474.onlinehome.us And I cannot seem to change it to my domain name. When I type in the domain name I get a “this domain name has recently been purchased” page. Please advise!

    1. 1and1help says:

      Hi Todd,

      so sorry for the delay – looks like everything works now.

      Best regards,
      Michael, 1&1

  19. Michael Lacy says:

    When I type in my domain I can never click “connect domain”. It just turns grey.

    1. 1and1help says:

      Hi Michael,

      is it about the domain you mentioned in the comment field?

      This domain is assigned to the 1&1 Website Builder. You first have to disconnect the domain from this tool (see here – beginning with step 4: http://help.1and1.com/hosting-c37630/website-building-tools-c85146/1and1-website-builder-c85169/assign-your-domain-to-1and1-website-builder-a792597.html)

      After you have done this, you will be able to chose the domain in the App Center WordPress installation wizard.

      Michael, 1&1

      1. Michael Lacy says:

        I believe I did this correctly, however, when I type in the domain, I still only show the grey box.

        1. 1and1help says:

          To get this right: Do you want to use the WebsiteBuilder or do you want to use WordPress from the 1&1 App Center?

          If you want to use the Website Builder you have to set your website online. At the moment it’s in maintenance mode: http://help.1and1.com/mywebsite-c71728/getting-started-c71735/enabledisable-maintenance-mode-for-your-mywebsite-package-a792418.html

          Best regards,
          Michael, 1&1

  20. When I connect my domain to WordPress and click to get to the admin part of WordPress through 1&1, it says the site can’t be reached as the DNS address could not be found. However, it works when I don’t have my domain connected. How can I fix this so I can have my own domain?

    1. 1and1help says:

      Hi Stephen,

      after connecting the domain in the App Center you should wait a bit, 15-20 minutes should be enough. Then try again.

      Best regards,
      Michael, 1&1

      1. What if it doesnt fix itself in 20 min, I am having this same issue. Site showed fine before I connected the exernal domain. Now I cant access it

        1. 1and1help says:

          Hi Brandy,

          If this issue still persists after clearing your browser cache, please send us an e-mail with the domain name to help@1and1.com. We will have deeper look into it.

          Thanks,
          Michael, 1&1

  21. Katrin says:

    I set up my third WordPress site on my account in 1&1 AppCentre. Everything seemed to go smoothly with the installation. However, I’m not able to access the wordpress admin area. I get the
    “Server not found” message (Firefox)
    I waited serveral minutes, but still no change. This never happened with the other sites I set up.

  22. yen vo says:

    I want to change wordpress domain name but I did not see the option change domain in site 1&1 app center.

    1. 1and1help says:

      Hi yen vo,

      if you don’t have this option, then you don’t use a “Managed” WordPress installation. In “Standard” installations this option is not available. This article might help you to switch your domain in this case: http://help.1and1.com/hosting-c37630/website-building-tools-c85146/wordpress-c85192/change-your-wordpress-domain-a792489.html

      Best regards,
      Michael, 1&1

      Best,
      Michael, 1&1

  23. Andy says:

    I’m trying to link my managed WordPress website to a domain that I have transferred to 1 and 1 but when I go to ‘connect domain’ and type the domain in, it says that it is used already – how do I fix this?

    1. 1and1help says:

      Hi Andy,

      the only domain I can see in your contract is connected to the nameservers of the online service wordpress.com. You have to de-connect this first, by pointing your domain somewhere on the webspace (doesnt matter where): https://help.1and1.com/domains-c36931/manage-domains-c79822/domain-destination-c38672/connect-your-domain-to-your-website-webspace-a599292.html

      Afterwards you can switch the domain of your Managed installation.

      Best regards,
      Michael, 1&1

  24. Anthony J says:

    Hello, Can you tell me why i do not see change domain as a option? My domain appears to be working but I do not see the changes in my 1&1 App Center I did just purchase the domain and I created the site before I purchased the domain then added it thru the domain options since I do not have the changed domain option.

  25. I have multiple websites, two of which are using the 1&1 WP Wizard. I’d like to have others use that as well. How do I setup/connect an existing website so that it uses the wizard?

    thanks,
    Bill

    1. 1and1help says:

      Hi Bill,

      the 1&1 WP Wizard comes with every new WordPress installation, done within the 1&1 App Center. It’s not available as a standalone plugin.

      Best regards,
      Michael, 1&1

  26. I created the wp site, chose a theme, added a couple of pages and then decided to add the real domain – all purchased from yourselves.
    I assigned the domain to the site as per the tutorial, but when I go there I just get the default waiting page – waited about 30 minutes.

    What did I do wrong?
    Thanks

    1. 1and1help says:

      Hi Geoffrey,

      sorry for the delay. Looks good now. 🙂

      Regards,
      Michael, 1&1

  27. Dennis Ent says:

    The change domain box is not available on my control panel. Why is this? I want to change the domain of my website to one I purchased on name cheap.

    1. 1and1help says:

      Hi Dennis,

      I am pretty sure this fits also for you:

      https://community.1and1.com/connect-domain-to-managed-wordpress/#comment-178101

      Best regards,
      Michael, 1&1

  28. I purchased a domain from 1&1 and used WordPress to build the site, I am having trouble connecting the domain name to wordpress. The only site to choose is s675312025.onlinehome.us and I cannot change it to my domain name. When I type in the domain name I get a “internal error” page. Please advise!

    1. 1and1help says:

      Hi Ronald,

      looks good now, domain was successfully connected in the mean time. Sorry for the delay!

      Best regards,
      Michael, 1&1

  29. James says:

    So I got the domain with you and installed WordPress, and it takes me to [domain].apps-1and1.com instead. When I go to change the domain from the WP dashboard and through the 1&1 Control Panel, putting in my proper domain name either results in a message saying that it is in use by another application, or the ‘Change domain’ button does nothing. Please help?

    1. 1and1help says:

      Hi James,

      after a new domain registration it might take some time before you can connect your domain to our applications. The error message in your case is misleading, sorry for that.

      In the mean time, everything looks fine. Please try again.

      Best regards,
      Michael, 1&1

      1. James says:

        Woohoo! Thanks for that – so it turns out I was just being impatient. All good now 🙂

  30. Rodnei says:

    Hello,

    I’m trying to put my external domain already connected to my account, but the “connect domain” button is not working.

    I have about 4 websites to do the same thing. What should I do?

    1. 1and1help says:

      Hello Rodnei,

      with external domains it can take up to 48 hours after creating until you can use it for domain connection of 1&1 apps.

      In the mean time, it should work. Please try it again.

      Best regards,
      Michael, 1&1

  31. Hi,

    I am trying to follow you above instructions but when I click connect domain button it does not work. My domain is currently with another provider.

    Best Wishes,
    Lauren

    1. 1and1help says:

      Hi Lauren,

      you can only connect your domain directly to Managed WordPress if

      a) the domain is in the same contract or
      b) you ordered the domain as an external domain using our name servers. (http://help.1and1.com/domains-c36931/transfer-domains-c79823/to-1and1-c37567/point-your-domain-to-1and1-name-servers-a594802.html)

      Best regards,
      Michael, 1&1

  32. Teresa says:

    Hi
    I im using the 1&1 App Centre for wordpress set up. i need to change the website url to http://www.robartrenovations.co.uk.
    Ive tried to contect to this domain but it wont let me. It goes grey.
    could you advise.

    1. 1and1help says:

      Hi,

      you can only connect domains which are in the same contract as the WordPress installation. This is not the case here. First you have to transfer the domain internally from the domain package into your hosting tariff: http://help.1and1.co.uk/domains-c40986/transfer-domains-c79878/within-1and1-c47489/transfer-a-domain-between-1and1-packages-within-the-same-account-a792759.html

      After the transfer you will be able to set up your WordPress with this domain.

      Best,
      Michael, 1&1

  33. Jay says:

    Hello,

    I installed WordPress on one of my subdomains. However, it keeps redirecting to an old page. The WP admin page is not found.

    Help please.

    Jay

    1. Jay says:

      Sorry, I jumped the gun. WordPress and the admin page is now appearing. However, my subdomain sub.example.com keeps forwarding to http://sub.example.com/redirect.html [URLs changed by the wish of the user]. How can I change this?

      1. 1and1help says:

        Hi Jay,

        I looked into your contract – there is no such sub-domain. Did you delete it in the mean time?

        Best,
        Michael, 1&1

  34. Jay says:

    Hi Michael,

    Yes, I deleted it. I thought I would try again from scratch. I will come back here if it still has problems. Thank you.

  35. roni says:

    “”Your contract is being created in the system

    You can access your contract once the setup is finished. This may take up to 48 hours. Thank you for your understanding”

    when my contract setup will get finished? its been 5 days . and is still got this msg.

    1. 1and1help says:

      Hi roni,

      you should contact our phone support to ask for the current status of your order: https://contact.1and1.com

      Best,
      Michael, 1&1

  36. searon says:

    Hi, when I try to connect my domain and wordpress site I get to the second screenshot in your article but there’s nothing in the dropdown to select from (my domains are registered with 1&1), and when i type in my domain name the box the ‘Change domain’ button is greyed out? What should I do?

    1. 1and1help says:

      Hi,

      the domains have to be in the same contract as the WordPress installation. If this is not the case, you first have to transfer them internally into the right one: http://help.1and1.com/domains-c36931/transfer-domains-c79823/within-1and1-c38670

      After this is done, you can connect your domain like described in this article.

      Best,
      Michael, 1&1

  37. sarrah says:

    hello. I bought the domain and hosting on 1&1 “meridiancurls.com” but when I installed wordpress and created the website, the name is “meridiancurls.apps-1and1.net”. So in your plateform I chnaged it to “meridiancurls.com”, but now I cannot access my admin zone! nor the website. They say DNS adress cannot be found. What is going on?
    thnak you

    1. 1and1help says:

      Hi sarrah,

      as I can see: This is solved in the meantime, the WordPress page opens properly with your domain.

      Sorry for the delay!

      Best,
      Michael, 1&1

  38. Pamela Balsacao says:

    Hi,

    I can’t change my domain http://iampjb.com/ through my wordpress. I only see “Publish Website”.

    thanks,

    Pamela

    1. 1and1help says:

      Hi Pamela,

      yeah, that the right option. If you are connecting a domain for the very first time, it shows “publish website” instead of “change domain”.

      Best regards,
      Michael, 1&1

  39. Hi there, not able to connect my domain to my website.. it doesn’t show up in the drop down list.
    Thanks

    1. 1and1help says:

      Hi Michelle,

      when you register a brand new domain name, it can take some hours before the domain shows up in the installation process of the 1&1 App Center. So please give it some time, it should work in the next hours.

      Best regards,
      Michael, 1&1

  40. Caroline says:

    I’ve managed to connect my domain to my website, but the address isn’t working. Even though I’ve updated the site on my wordpress dash (added blogs, installed theme etc), the address doesn’t direct to the website – I just get a default page.

    Thanks,
    Caroline

    1. 1and1help says:

      Hi Caroline,

      as said before in the comments above, this can sometimes take a bit. As I can see, your domain is working in the mean time 🙂

      Best regards,
      Michael, 1&1

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