How to connect a new domain to your Managed WordPress website

domain-connect-managed-vi-en

Using a real domain, your website will get found better in search engines. With Managed WordPress, you can assign a new domain easily from the 1&1 App Center. All WordPress database adjustments and domain settings happen automatically in the background.

Open the 1&1 App Center in a new browser window. Here you can set up the new domain for your website in just a few steps.

  • Click Change domain in the detail view of your website.

app-center-change-domain-mwp

  • Select the domain or create a subdomain for your website and confirm your changes by clicking Change domain.
    Creating a subdomain is easy: simply enter something like my-subdomain.my-domain.com in the text field.
app-center-change-domain-select-domain-mwp

That’s it! The new domain is now connected to your website. The automatic domain setup usually only takes a few seconds to a minute.

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Please rate this post :

139 thoughts on “How to connect a new domain to your Managed WordPress website

  1. Rob says:

    when I enter my domain it will not allow me to click Publish Website. This UI is so frustrating

  2. 1and1help says:

    Hi Rob,

    Sorry for any frustration our system has caused.

    Looks like you were able to connect your domain in the end. If you still need help, don’t hesitate to contact us.

    Thanks and best,
    Michael, 1&1

  3. Nick says:

    I’ve been able to connect my hosted website to my 1&1 registered domain but I’m unable to connect it to my redirected URL from another provider. Ideally I want to connect my website to two domains (co.uk registered externally and .com registered with 1&1.

    1. 1and1help says:

      Hi Nick,

      to connect the external domain directly to your installation, you have to order this domain as an external domain:

      http://help.1and1.com/domains-c36931/transfer-domains-c79823/to-1and1-c37567/point-your-domain-to-1and1-name-servers-a594802.html

      Btw: From a SEO point of view, It’s not a good idea, to point 2 domains directly to the same content. I would recommend to work with 301 http redirections for one of the domains here.

      Best,
      Michael, 1&1

  4. Nick says:

    Hi Michael,

    I’ve done that but its still showing the status as “Setting Up” in My Domains and I’m not able to connect it to my 1&1 App Centre WordPress site?

    1. 1and1help says:

      Hi Nick,

      at the moment the external domain is in our system with the default 1&1 nameservers. If you want to use these settings as displayed in the domain/dns section of your 1&1 Control Panel, please get in touch with the other hosting provider, and let them save our nameservers on their side (see the yellow box at the end of the linked article in my last comment).

      As soon as both side’s nameservers are synced, the status changes to “Ready” in our system and you can use the domain as described.

      Best,
      Michael, 1&1

  5. Nick says:

    The 1&1 default DNS’s in my settings are different to those in the help article.

    My Default 1&1 DNS Settings
    Name server 1 : ns-uk.1and1-dns.co.uk
    Name server 2 : ns-uk.1and1-dns.biz
    Name server 3 : ns-uk.1and1-dns.com
    Name server 4 : ns-uk.1and1-dns.org

    DNS as per help article
    DNS1: ns-us.1and1-dns.com
    DNS2: ns-us.1and1-dns.us
    DNS3: ns-us.1and1-dns.de
    DNS4: ns-us.1and1-dns.org

    1. 1and1help says:

      Please use the ones you see in your control panel.

      Michael, 1&1

  6. mary says:

    hello,

    I was able to use my domain in wordpress through 1 and 1 control panel. but my problem is orignally my domain is –marialiwanag.com– but now that is connected in my wordpress it kept showing
    — marialiwanag.marialiwanag.com —
    I don’t understand how did it happen. I want it to be
    http://www.marialiwanag.com–

    please help!
    thanks!

    1. 1and1help says:

      Hi Mary,

      whenever someone is typing your domain name with “www.” she will be redirected automatically to the url without “www.”. Thats not an issue and only a cosmetic thing. But technically it is reachible with or without “www.”

      Best,
      Michael, 1&1

      1. Mark says:

        I’m experiencing the same problem as Mary -If I type (say) “cc”, it offers cc.mydomain.com or cc.myotherdomain.com, and the Connect Domain button is enabled. If I delete out the unwanted “cc.”, the Connect button remains enabled, but it still connects to c.mydomain.com. If I type just mydomain.com, the Change Domain button is disabled.

        1. 1and1help says:

          Hi Mark,

          seems like you were able to connect the domain successfully in the mean time.

          Everything’s fine?

          Best regards,
          Michael, 1&1

        2. I am having this exact same problem. Please how do i connect thelifehack.org

          1. 1and1help says:

            Hi,

            seems like you were able to connect your project with the domain in the mean time.

            Best regards,
            Michael, 1&1

  7. Dami says:

    And am also unable to login into the wp admin area. please help me.

    1. 1and1help says:

      Hi Dami,

      in the mean time this should work. Can you please re-test?

      Thanks,
      Michael, 1&1

  8. George says:

    Would you have instructions on using your hosting product without transfering the intended domain and without moving DNS servers to 1and1 if that’s possible.
    Thanks

    1. 1and1help says:

      Hi George,

      for this use case you have to order the domain as an external domain: http://help.1and1.com/domains-c36931/transfer-domains-c79823/to-1and1-c37567/point-your-domain-to-1and1-name-servers-a594802.html

      Instead of using the 1&1 nameservers you can add your external nameservers then: http://help.1and1.com/domains-c36931/manage-domains-c79822/dns-c37586/use-your-own-name-server-for-a-1and1-domain-a594904.html

      Best regards,
      Michael, 1&1

  9. Ahmad says:

    I am unable to connect my domain to my 1&1 Managed WordPress Application. When I try to change the domain, I can only see subdomains. If I input my domain, the Connect is greyed out.

    1. 1and1help says:

      Hi Ahmad,

      looks like you were able to connect your domain in the mean time.

      When you are using external nameservers (such as from CloudFlare), it can take a while before these dns settings are completely doing their job.

      So everythings working now?

      Thanks,
      Michael, 1&1

      1. Kiya Gould says:

        Hi his is happening to me how do i resolve this?

  10. I can´t connect my domain to my website
    my domain is themelodicforest.com

    1. 1and1help says:

      Hi Rebeca,

      you can only connect domains which are located in the same contract as the website project.

      To realize this, you can transfer the domain internally. Please follow this manual: http://help.1and1.com/domains-c36931/transfer-domains-c79823/within-1and1-c38670/transfer-a-domain-between-1and1-packages-within-the-same-account-a792490.html

      Kind regards,
      Michael, 1&1

  11. Hadighe says:

    I installed wordpress and linked the domain which I already brought from you. I read that it takes up to 48 hours. Its been 3 days now but its not working

    1. 1and1help says:

      Hi Hadighe,

      this has to be fixed on our side. We are working on it now. We will inform you as soon as its done.

      Best regards,
      Michael, 1&1

  12. Hadighe says:

    I connected my domain to my wrodpress but after doing it I cant access my wordpress admin area and my website .
    It shoes Server not found!
    Please advice

    1. 1and1help says:

      Hi,

      we fixed this now for you. Please try again.

      Best regards,
      Michael, 1&1

  13. Ruthie says:

    I followed these instructions but it’s still not working. The WordPress admin in General Settings has the right site listed. When I go to the site I still get a default landing page. It said it usually takes up to a minute to finish. Was this incorrect? Does it take longer?

    Thanks!

    1. 1and1help says:

      Hi Ruthie,

      in your case: Yes, it took a bit more time. But now it’s working. Have fun 🙂

      Best regards,
      Michael, 1&1

  14. Alison says:

    I have connected my domain to my wordpress and yet nothing happens. When I click on my domain/load it up, nothing happens and it says ‘safari cannot locate server’. Your help topics have not helped. What do I do?

    1. 1and1help says:

      Hi Alison,

      as you already seen: The domain is now connected to your WordPress installation. Seems like it just took some extra time on our server before it worked.

      Best regards,
      Michael, 1&1

  15. Vova says:

    Hi guys!

    I’m trying to connect my WordPress web-site (on temporary domain) to my domain senior-group.com but it’s write that it’s already used by other applications.

    Please advice that i do wrong

    BR

    1. 1and1help says:

      Hi Vova,

      looks like you fixed this by yourself in the mean time. 🙂

      Best regards,
      Michael, 1&1

  16. John Safin says:

    Purchased the WP package. DNS is pointed from the registrar to 1and1. Try to select my domain for the WP website and the system isn’t accepting the website address.

    What am I doing wrong?

    1. 1and1help says:

      Hi John,

      the domain you mentioned in the website field of your comment is not in our system as an external domain at the moment. Please check this and try it again like in this description: http://help.1and1.com/domains-c36931/transfer-domains-c79823/to-1and1-c37567/point-your-domain-to-1and1-name-servers-a594802.html

      Best,
      Michael, 1&1

  17. Matt says:

    Hi,

    My domain will not connect to my WordPress site. I’ve tried all the suggestions in your help community but without success. Please help.

    1. 1and1help says:

      Hi Matt,

      looks like we have to create a bug report for your query.

      Please send us an e-mail to help@1and1.co.uk with your customer data and we will investigate this further.

      Thanks and best regards,
      Michael, 1&1

  18. Todd says:

    I purchased the domain from 1&1 and used WordPress to build the site, I am having trouble connecting the domain name with the site. The sites current name is http://s535299474.onlinehome.us And I cannot seem to change it to my domain name. When I type in the domain name I get a “this domain name has recently been purchased” page. Please advise!

    1. 1and1help says:

      Hi Todd,

      so sorry for the delay – looks like everything works now.

      Best regards,
      Michael, 1&1

  19. Michael Lacy says:

    When I type in my domain I can never click “connect domain”. It just turns grey.

    1. 1and1help says:

      Hi Michael,

      is it about the domain you mentioned in the comment field?

      This domain is assigned to the 1&1 Website Builder. You first have to disconnect the domain from this tool (see here – beginning with step 4: http://help.1and1.com/hosting-c37630/website-building-tools-c85146/1and1-website-builder-c85169/assign-your-domain-to-1and1-website-builder-a792597.html)

      After you have done this, you will be able to chose the domain in the App Center WordPress installation wizard.

      Michael, 1&1

      1. Michael Lacy says:

        I believe I did this correctly, however, when I type in the domain, I still only show the grey box.

        1. 1and1help says:

          To get this right: Do you want to use the WebsiteBuilder or do you want to use WordPress from the 1&1 App Center?

          If you want to use the Website Builder you have to set your website online. At the moment it’s in maintenance mode: http://help.1and1.com/mywebsite-c71728/getting-started-c71735/enabledisable-maintenance-mode-for-your-mywebsite-package-a792418.html

          Best regards,
          Michael, 1&1

  20. When I connect my domain to WordPress and click to get to the admin part of WordPress through 1&1, it says the site can’t be reached as the DNS address could not be found. However, it works when I don’t have my domain connected. How can I fix this so I can have my own domain?

    1. 1and1help says:

      Hi Stephen,

      after connecting the domain in the App Center you should wait a bit, 15-20 minutes should be enough. Then try again.

      Best regards,
      Michael, 1&1

      1. What if it doesnt fix itself in 20 min, I am having this same issue. Site showed fine before I connected the exernal domain. Now I cant access it

        1. 1and1help says:

          Hi Brandy,

          If this issue still persists after clearing your browser cache, please send us an e-mail with the domain name to help@1and1.com. We will have deeper look into it.

          Thanks,
          Michael, 1&1

  21. Katrin says:

    I set up my third WordPress site on my account in 1&1 AppCentre. Everything seemed to go smoothly with the installation. However, I’m not able to access the wordpress admin area. I get the
    “Server not found” message (Firefox)
    I waited serveral minutes, but still no change. This never happened with the other sites I set up.

  22. yen vo says:

    I want to change wordpress domain name but I did not see the option change domain in site 1&1 app center.

    1. 1and1help says:

      Hi yen vo,

      if you don’t have this option, then you don’t use a “Managed” WordPress installation. In “Standard” installations this option is not available. This article might help you to switch your domain in this case: http://help.1and1.com/hosting-c37630/website-building-tools-c85146/wordpress-c85192/change-your-wordpress-domain-a792489.html

      Best regards,
      Michael, 1&1

      Best,
      Michael, 1&1

  23. Andy says:

    I’m trying to link my managed WordPress website to a domain that I have transferred to 1 and 1 but when I go to ‘connect domain’ and type the domain in, it says that it is used already – how do I fix this?

    1. 1and1help says:

      Hi Andy,

      the only domain I can see in your contract is connected to the nameservers of the online service wordpress.com. You have to de-connect this first, by pointing your domain somewhere on the webspace (doesnt matter where): https://help.1and1.com/domains-c36931/manage-domains-c79822/domain-destination-c38672/connect-your-domain-to-your-website-webspace-a599292.html

      Afterwards you can switch the domain of your Managed installation.

      Best regards,
      Michael, 1&1

  24. Anthony J says:

    Hello, Can you tell me why i do not see change domain as a option? My domain appears to be working but I do not see the changes in my 1&1 App Center I did just purchase the domain and I created the site before I purchased the domain then added it thru the domain options since I do not have the changed domain option.

  25. I have multiple websites, two of which are using the 1&1 WP Wizard. I’d like to have others use that as well. How do I setup/connect an existing website so that it uses the wizard?

    thanks,
    Bill

    1. 1and1help says:

      Hi Bill,

      the 1&1 WP Wizard comes with every new WordPress installation, done within the 1&1 App Center. It’s not available as a standalone plugin.

      Best regards,
      Michael, 1&1

  26. I created the wp site, chose a theme, added a couple of pages and then decided to add the real domain – all purchased from yourselves.
    I assigned the domain to the site as per the tutorial, but when I go there I just get the default waiting page – waited about 30 minutes.

    What did I do wrong?
    Thanks

    1. 1and1help says:

      Hi Geoffrey,

      sorry for the delay. Looks good now. 🙂

      Regards,
      Michael, 1&1

  27. Dennis Ent says:

    The change domain box is not available on my control panel. Why is this? I want to change the domain of my website to one I purchased on name cheap.

    1. 1and1help says:

      Hi Dennis,

      I am pretty sure this fits also for you:

      https://community.1and1.com/connect-domain-to-managed-wordpress/#comment-178101

      Best regards,
      Michael, 1&1

  28. I purchased a domain from 1&1 and used WordPress to build the site, I am having trouble connecting the domain name to wordpress. The only site to choose is s675312025.onlinehome.us and I cannot change it to my domain name. When I type in the domain name I get a “internal error” page. Please advise!

    1. 1and1help says:

      Hi Ronald,

      looks good now, domain was successfully connected in the mean time. Sorry for the delay!

      Best regards,
      Michael, 1&1

  29. James says:

    So I got the domain with you and installed WordPress, and it takes me to [domain].apps-1and1.com instead. When I go to change the domain from the WP dashboard and through the 1&1 Control Panel, putting in my proper domain name either results in a message saying that it is in use by another application, or the ‘Change domain’ button does nothing. Please help?

    1. 1and1help says:

      Hi James,

      after a new domain registration it might take some time before you can connect your domain to our applications. The error message in your case is misleading, sorry for that.

      In the mean time, everything looks fine. Please try again.

      Best regards,
      Michael, 1&1

      1. James says:

        Woohoo! Thanks for that – so it turns out I was just being impatient. All good now 🙂

  30. Rodnei says:

    Hello,

    I’m trying to put my external domain already connected to my account, but the “connect domain” button is not working.

    I have about 4 websites to do the same thing. What should I do?

    1. 1and1help says:

      Hello Rodnei,

      with external domains it can take up to 48 hours after creating until you can use it for domain connection of 1&1 apps.

      In the mean time, it should work. Please try it again.

      Best regards,
      Michael, 1&1

  31. Hi,

    I am trying to follow you above instructions but when I click connect domain button it does not work. My domain is currently with another provider.

    Best Wishes,
    Lauren

    1. 1and1help says:

      Hi Lauren,

      you can only connect your domain directly to Managed WordPress if

      a) the domain is in the same contract or
      b) you ordered the domain as an external domain using our name servers. (http://help.1and1.com/domains-c36931/transfer-domains-c79823/to-1and1-c37567/point-your-domain-to-1and1-name-servers-a594802.html)

      Best regards,
      Michael, 1&1

  32. Teresa says:

    Hi
    I im using the 1&1 App Centre for wordpress set up. i need to change the website url to http://www.robartrenovations.co.uk.
    Ive tried to contect to this domain but it wont let me. It goes grey.
    could you advise.

    1. 1and1help says:

      Hi,

      you can only connect domains which are in the same contract as the WordPress installation. This is not the case here. First you have to transfer the domain internally from the domain package into your hosting tariff: http://help.1and1.co.uk/domains-c40986/transfer-domains-c79878/within-1and1-c47489/transfer-a-domain-between-1and1-packages-within-the-same-account-a792759.html

      After the transfer you will be able to set up your WordPress with this domain.

      Best,
      Michael, 1&1

  33. Jay says:

    Hello,

    I installed WordPress on one of my subdomains. However, it keeps redirecting to an old page. The WP admin page is not found.

    Help please.

    Jay

    1. Jay says:

      Sorry, I jumped the gun. WordPress and the admin page is now appearing. However, my subdomain sub.example.com keeps forwarding to http://sub.example.com/redirect.html [URLs changed by the wish of the user]. How can I change this?

      1. 1and1help says:

        Hi Jay,

        I looked into your contract – there is no such sub-domain. Did you delete it in the mean time?

        Best,
        Michael, 1&1

  34. Jay says:

    Hi Michael,

    Yes, I deleted it. I thought I would try again from scratch. I will come back here if it still has problems. Thank you.

  35. roni says:

    “”Your contract is being created in the system

    You can access your contract once the setup is finished. This may take up to 48 hours. Thank you for your understanding”

    when my contract setup will get finished? its been 5 days . and is still got this msg.

    1. 1and1help says:

      Hi roni,

      you should contact our phone support to ask for the current status of your order: https://contact.1and1.com

      Best,
      Michael, 1&1

      1. Marshall Dyton says:

        Why it takes ages to set up my domain? This is crazy. I am in trouble with my client.

        1. 1and1help says:

          Hi Marshall,

          normally it’s pretty fast. To look at your case individually, you might contact our support team.

          Best regards,
          Michael, 1&1

  36. searon says:

    Hi, when I try to connect my domain and wordpress site I get to the second screenshot in your article but there’s nothing in the dropdown to select from (my domains are registered with 1&1), and when i type in my domain name the box the ‘Change domain’ button is greyed out? What should I do?

    1. 1and1help says:

      Hi,

      the domains have to be in the same contract as the WordPress installation. If this is not the case, you first have to transfer them internally into the right one: http://help.1and1.com/domains-c36931/transfer-domains-c79823/within-1and1-c38670

      After this is done, you can connect your domain like described in this article.

      Best,
      Michael, 1&1

  37. sarrah says:

    hello. I bought the domain and hosting on 1&1 “meridiancurls.com” but when I installed wordpress and created the website, the name is “meridiancurls.apps-1and1.net”. So in your plateform I chnaged it to “meridiancurls.com”, but now I cannot access my admin zone! nor the website. They say DNS adress cannot be found. What is going on?
    thnak you

    1. 1and1help says:

      Hi sarrah,

      as I can see: This is solved in the meantime, the WordPress page opens properly with your domain.

      Sorry for the delay!

      Best,
      Michael, 1&1

  38. Pamela Balsacao says:

    Hi,

    I can’t change my domain http://iampjb.com/ through my wordpress. I only see “Publish Website”.

    thanks,

    Pamela

    1. 1and1help says:

      Hi Pamela,

      yeah, that the right option. If you are connecting a domain for the very first time, it shows “publish website” instead of “change domain”.

      Best regards,
      Michael, 1&1

  39. Hi there, not able to connect my domain to my website.. it doesn’t show up in the drop down list.
    Thanks

    1. 1and1help says:

      Hi Michelle,

      when you register a brand new domain name, it can take some hours before the domain shows up in the installation process of the 1&1 App Center. So please give it some time, it should work in the next hours.

      Best regards,
      Michael, 1&1

  40. Caroline says:

    I’ve managed to connect my domain to my website, but the address isn’t working. Even though I’ve updated the site on my wordpress dash (added blogs, installed theme etc), the address doesn’t direct to the website – I just get a default page.

    Thanks,
    Caroline

    1. 1and1help says:

      Hi Caroline,

      as said before in the comments above, this can sometimes take a bit. As I can see, your domain is working in the mean time 🙂

      Best regards,
      Michael, 1&1

  41. Craig says:

    I’m having a similar problem… trying to get the SSL certificate and https:// to work on my WordPress site.

    I had the site on a subdomain (actually still active, so maybe I should delete it), and now it is in the root and works fine, and I can login through my WordPress login page (mywebsite.org.uk/admin).

    On the 1&1 App Centre page, the ‘Visit website’ and ‘Admin Area’ links still show the old subdomain, so, of course don’t work. I want to change the domains but the ‘Change Domain’ button isn’t there.

    I also seem to be unable to enable the SSL encryption.

    Thanks
    Craig 🙂

    1. 1and1help says:

      Hi Craig,

      the subdomain you used for your WordPress standard installation does not exist anymore. To change the domain inside your WordPress installation you should follow the recommendations of the WordPress developers: https://codex.wordpress.org/Changing_The_Site_URL

      Currently your SSL certificate is working perfectly with the main domain.

      Best,
      Michael, 1&1

  42. Craig says:

    Now my site has is missing items, and I can’t access my login page 🙁

  43. Mache says:

    I will say up front that i know my issue is user error related for the most part, but additionally this is not a user friendly format in my opinion. I have facial blindness from a anyrism. I can not matrix images as a whole. So i do think this is all user error. I do think that some changes need to be made to make this work better for evryone not just me. Anyway, So, here goes the issue. rather issues……I started with a .net site that i got with a WP package. due to getting one free i obtained the online one as well. So, somehow it they got disconnedted from the WP and now i its holey hell cluster f*%3k. Pardon my french. My frustration is really mounting. so, I also have a shortned version of these domains with the same package, and had the same problem. So clearly its me but instructions are not clear enough, and it just is a confusing set up. too much on one page. Add to the dilema i dropped my phone and wont have a working one until tomorrow. so i reach out to customer support. and find room in the fields to tell them phone is not working have to communicate via email. i recieved 3 seperate replies that say the exact same thing…….that they tried to call me!!!!!!! Now aside from me fubaring this whole thing up. this is entirely not okay in my book, but maybe i am wrong. i wll glady admit so if a view point is brought to my attention that is logical. Simply put, help me untie this mess. i am on the verge of giving up and going back to your competitor. please assist anyone.
    Mache

    1. 1and1help says:

      Hi Mache,

      I completely understand your situation. Please send us your customer data and further details to your issue via e-mail at help@1and1.com. Please add the link to your comment in your e-mail as a reference. We will have a deeper look into it then. 🙂

      Thanks and best wishes,
      Michael, 1&1

  44. gang says:

    Hi, I am trying to change the above website to eatsyapp.co which I have bought through 1and1. However, I can’t seem to change base on the above instructions – It is constantly prompting ‘complete the domain name’ and when i click connect nothing happens (despite me already feeling up the whole domain name). Please help.

    1. 1and1help says:

      Hi gang,

      to connect your domain with a WordPress installation, the domain has to be located in the same contract as the WordPress. Otherwise the system will not let you chose the domain name.

      In this case you first have to transfer the domain internally from one contract to another. Here we show you how this works: https://help.1and1.com/domains-c36931/transfer-domains-c79823/within-1and1-c38670/transfer-a-domain-between-1and1-packages-within-the-same-account-a792490.html

      Best regards,
      Michael, 1&1

  45. Jonathan says:

    I have connected my website and a code comes up on my computer saying when on the page.

    Warning: fopen(/homepages/4/d692320861/htdocs/app692322818/wp-content/plugins/nextgen-gallery/nggallery.php): failed to open stream: No such file or directory in /homepages/4/d692320861/htdocs/app692321055/wp-includes/functions.php on line 4785

    Warning: fread() expects parameter 1 to be resource, boolean given in /homepages/4/d692320861/htdocs/app692321055/wp-includes/functions.php on line 4788

    Warning: fclose() expects parameter 1 to be resource, boolean given in /homepages/4/d692320861/htdocs/app692321055/wp-includes/functions.php on line 4791

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/4/d692320861/htdocs/app692321055/wp-includes/functions.php:4785) in /homepages/4/d692320861/htdocs/app692321055/wp-includes/pluggable.php on line 1210

    cant log back into wordpress to change anything either since i connected it.

    1. 1and1help says:

      Hi Jonathan,

      this seems to be an issue caused by the plugin “Nextgen Gallery”.

      You might be able to solve this by renaming the folder of the plugin. Connect to your webspace via sftp and search for the folder /wp-content/plugins/nextgen-gallery. Rename the folder and try to reload your website.

      Best regards,
      Michael, 1&1

  46. Hi,

    Just conect a new domain (euskofederpen.com) to a Managed WP Website but can not open the website and gives me an error “browser can not found that domain or web direction” … ¿maybe a matter of waiting some time? … in your help center says in should not take more than minutes …. but not sure I did something wrong…

    Thanks. Alfonso.

    1. 1and1help says:

      Hi Alfonso,

      sorry for the delay. In the mean time it worked out and your website looks good now 🙂

      Best regards,
      Michael, 1&1

  47. I have managed to purchase my 1and1 hosting and installed wordpress but when i click to connect my domain, after entering my new domain that came with my 1and1 hosting i get this message “The entered domain is already being used by another application.
    Further information is available here.” with indication (Used). please how can i connect my domain? i have also activated my email address.

    1. 1and1help says:

      Hi,

      sorry for that! Seems like you were able to connect your domain to your WordPress in the mean time.

      Don’t hesitate to contact us if you still have troubles with this. But it looks good now 🙂

      Best regards,
      Michael, 1&1

  48. Allen says:

    I guess I’m still a novice, because connecting my domain to the WordPress app seems incredibly complicated. I transferred my domain from GoDaddy successfully, and I’m sure I’ll be very happy with 1and1’s hosting in the future. However, I just want to download WordPress (no issues there) and assign my one and only domain to it. That seems to be far more complicated than GoDaddy. The domain seems to assigned to Webspace by default, and them when I go to connect that domain to my WordPress app it says it’s currently being used. I’ve installed and uninstalled WordPress several times, because I’m just not sure what I’m doing wrong. This should be very simple. I called support, I don’t think they understood my issue. I can login to WordPress with no problem, but I can’t change my website from the defaul app1and1 subdomain.

    Also, I don’t want a naked site name so I want to redirect the domain to the www subdomain. This also seems to be a lot more complicated than GoDaddy. Again, I’m sure I’ll be much happier with 1and1 hosting, but I guess it’s not really setup for novices.

    1. 1and1help says:

      Hi Allen,

      I can see that you called up our phone support in the mean time. Looks like they were able to help and your domain is now connected to your WordPress installation.

      Best regards,
      Michael, 1&1

  49. Kent says:

    When attempting to connect the Managed WordPress App version to my domain I get the following error. “The entered domain is already being used by another application.”

    I see others have had this problem, but there is no published solution in these comments.

    1. 1and1help says:

      Hi Kent,

      sometimes this error message appears for good reasons, sometimes it’s just a bug.

      But it looks like it worked out for you in the end 🙂

      Best regards,
      Michael, 1&1

  50. Michael says:

    I can’t seem to add my 1&1 domain to my 1&1 managed wordpress site?

    1. 1and1help says:

      Hi Michael,

      what’s happening if you try to?

      In your case the button should show “Connect domain”.

      Best regards,
      Michael, 1&1

  51. I just transferred my domain to 1&1 And installed WordPress and connected the website but I am not able to access my website it’s showing 404 error website not find And also when I try To Would admin log in same error come

    1. When I try to WordPress admin log in same 404 error*

      1. 1and1help says:

        Hi,

        at the moment I can’t see any active WordPress installation in your 1&1 App Center.

        Did you do the installation there or did you try to install WordPress manually with the download package of wordpress.org?

        Best regards,
        Michael, 1&1

  52. 1st I have connected my domain to my WordPress but my domain directs me to 1and1 defaultsite but when I add Mydomain.com/about it shows my site pages very well. Mydomain. Com works via my mobile it goes through but some images are not showing.

    Also I noticed my sub domains are still connected to click and build app I have uninstalled and also to standard WordPress I tried to build but it didn’t go through (maybe network).

    1)How can i connect my domain well to show all images both desktop and mobile?

    2)How can i delete or disconnect my subdomains from their destinations which I can’t find.

    3)i tried connecting my website via (http:// www. Mydomain. Com) and also redirect (http:// Mydomain. Com) to target (http:// www. Mydomain. Com)
    But it didn’t work because of too many redirections.

    How can i correct any or all of the above to make my site working and connecting. Thanks

    1. 1and1help says:

      1) Give the system some time to setup everything 100%. Please ensure that you test it everytime with cleared cache.

      2) https://help.1and1.com/domains-c36931/manage-domains-c79822/domain-destination-c38672/connect-your-domain-to-your-website-webspace-a599292.html

      3) Don’t create a subdomain with “www.”. The default setting on our server is that if someone types in your domain with “www.” it automatically redirects to the domain without “www.”.

      Best regards,
      Michael, 1&1

  53. My website domain is now connect to my WordPress site. Both on desktop and mobile but all images are not showing. Anyway I can recover all my images?

    1. 1and1help says:

      Hi,

      sorry for the late response. Looks like you were able to fix that in the mean time. Images on your page loading properly for me now.

      Best regards,
      Michael, 1&1

  54. Lee Hutton says:

    Hi guys,
    I’m having trouble connecting my domain to my worspress site, the connect box stays grey, I would appreciate your help as I tried it for hours with no success.
    Many thanks.

    1. 1and1help says:

      Hi Lee Hutton,

      you added the external domain not into the contract with Managed WordPress. Please delete the external domain from the current package. After that activate it again- but this time in your Managed WP contract: https://help.1and1.co.uk/domains-c40986/transfer-domains-c79878/to-1and1-c67763/set-up-an-external-domain-with-1and1-a617654.html When the external domain is ready again, you can chose it inside the App Center.

      Best regards,
      Michael, 1&1

      1. Lee Hutton says:

        Thank you for your reply Michael, i have removed the domain and tried to set it up again with no success, i get quoted “domain cannot be used as an external domain”, I’m hoping this is because process of removing it isn’t complete at your end yet, would this be right?
        Thanks

  55. Lee Hutton says:

    My domain has been removed at your end but I am still receiving the same message.

    1. 1and1help says:

      The old domain entry will be completely removed from our database around midnight. After this is done, you should be able to add the external domain again tomorrow.

      Michael, 1&1

  56. Lee Hutton says:

    Ok Michael, Thanks for reply.
    Is there any way you could arrange a confirmation email to confirm when it is completely removed?
    Appreciate the help.
    Lee

  57. Lee Hutton says:

    Hi Michael, I transferred the domain over successfully and connected it with site, i received confirmation emails to confirm this but now I can’t access the site on new or old domains. Is this a temporary set back while it changes over or have I other issues that you can see?

    1. 1and1help says:

      Hi Lee,

      in the mean time everything worked out fine – the domain is connected to your WordPress installation.

      Everything which is connected to nameserver systems can take up to at least 24 hours, depending on many things (like dns caching of your ISP for example).

      Best regards,
      Michael, 1&1

  58. Kiya Gould says:

    i cannot connect my domain to it is greyed out my domain is lifewithkiya.com

    1. 1and1help says:

      Hi Kiya,

      Looks like everything worked out in the end. Seems like there was kind of a delay in our system- but now you are ready to blog. 🙂

      Best regards,
      Michael, 1&1

  59. Ehssan says:

    I recently moved my domain from google and connected it to my Managed WordPress, but I get 404 error. Can you help?

    1. 1and1help says:

      Hi Ehssan,

      To connect a domain successfully with an installation of the App Center, please ensure that the domain does not point to any other destination but the main path of your webspace. Even if you pointed it manually to the /app123456789 folder, the domain will be recognized as “used” in our system and you cannot use it via App Center.

      We fixed this now for you, the domain is now connected to your WordPress site correctly. 🙂

      Best regards,
      Michael, 1&1

  60. Suraz says:

    Hi

    I have a wordpress managed option to manage my wordpress.org site.
    On the WP panel, i can see the 1and1 wp wizard. However i wish to use my own theme templates for the website. the pages are ready and i wish to make it live.

    But when i access my 1and1 control panel apps section, it asks me to install the WP app again & create an ID again? is there something that I need to learn? Please point me in the right direction

    1. 1and1help says:

      Hi Suraz,

      you can install your own themes inside your WordPress dashboard by going to “Appearance” > “Themes”.

      Best regards,
      Michael, 1&1

  61. Ramona says:

    Hello, I have bought a domain a few days ago and I am trying to create my blog. I have installed wordpress, but it seems I cannot connect it with my domain.
    When I am going to 1&1 app center, click on “connect”, but I cannot see my domain’s name – thetravellingfaury.com, only the ones with “org” or “co.uk”. If I try to write the domain name with “com”, it is not happening anything when I press “connect domain”

    Could you please advise?

    1. 1and1help says:

      Hi Ramona,

      sorry for the delay.

      The .com domain is currently connected to the 1&1 Website Builder. Please release the domain from the Website Builder, afterwards you will be able to chose the domain in your 1&1 App Center.

      To release the domain from the Website Builder:

      1) Login to your Control Panel
      2) Go to “Websites”
      3) Click “Manage Website” at the first project
      4) Chose “Disconnect Domain”

      Please wait around 15-20 minutes, then login into your Control Panel again. The domain will be available for connecting in your App Center.

      Best regards,
      Michael, 1&1

      1. Ramona says:

        Hi Michael,

        I did as you indicated, waited about 30 min but still not working. My domain does not show in the list to be connected to the wp.

        Please advise.

        1. 1and1help says:

          Hi Ramona,

          I fixed this for you. Please go into your App Center and try to connect the domain again. Should work now 🙂

          Michael, 1&1

  62. AP says:

    Hi, I can’t connect with the WordPress install. I’ve tried many different thing. Please help. Calling for help puts me on hold for 45 minutes.

    1. 1and1help says:

      Hi AP,

      send us an e-mail at help@1and1.com with all the needed data and details. We love to help 🙂

      Best regards,
      Michael, 1&1

  63. Ben says:

    Hello, I am trying to connect my reelflite.com domain to a worpress install, however when i select connect domain and type in the box ‘reelflite.com’ it will only allow it as a subdomain of reelflite….so essential my website is now named reelflight.reeflight.com, it will not let me connect the domain. Please help

    1. 1and1help says:

      Hi Ben,

      I resolved this for you. Please try it again, the main domain will appear in the selection now.

      Best regards,
      Michael, 1&1

  64. sir
    I have contacted my domain to WordPress. in Adjust Destination it show contacted to WordPress but when I open my domain it is not open

    1. 1and1help says:

      Hi Muhammad,

      when I open the domain in my browser, a website comes up. Seems to be the one you created. Looks like this is working now, right?

      Thanks and best regards,
      Michael, 1&1

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